CastTimberCo

Many Cast & Timber pieces feature an intentionally rustic or distressed finish. Variations in paint wear, exposed metal, brown rust tones, staining, texture, and surface imperfections are part of the character of the piece and may vary naturally from item to item.

Usually not. Many of our pieces are intentionally designed with aged, distressed, weathered, or antiqued finishes. Chipped paint, uneven coloring, exposed metal, rust tones, and surface variation may be part of the intended appearance rather than a defect.

We do not have verified weight ratings for our brackets, braces, or plant hangers unless a specific listing states otherwise. Capacity depends on the item, mounting surface, hardware, and installation. Please use each piece only for the purpose described in its listing and choose mounting hardware appropriate for your wall and intended use.

Please check the individual listing for what is included. Mounting screws and anchors are not included unless specifically stated. The right hardware depends on your mounting surface and intended use.

We carefully wrap and pack each order to help protect it during shipping. Packaging varies by the size, shape, and quantity of the items. If you need items individually boxed or have a special packaging request, please message us through Etsy before ordering so we can confirm availability and any additional cost.

Absolutely! Please send us a message through Etsy if you have questions about an item, its finish, dimensions, or intended use. If you need a larger quantity than the listing shows, let us know what you need. Bulk orders depend on available inventory, and we are happy to check availability and discuss options before you order.

We accept eligible returns within 30 days of delivery according to the return policy shown in your listing. Before mailing anything back, please contact us through Etsy using Help with order and wait for our return instructions. Returns must be sent to our designated return address. Please do not send a package back on your own or assume the shipping label has the correct return address. Using an incorrect address may delay your return or cause the package to be returned to you or lost in transit. Buyers are responsible for return shipping as stated in our return policy.

If your package is returned to us as undeliverable, please contact us through Etsy so we can review the tracking details, confirm your shipping address, and discuss the next steps. Any reshipping costs or refund details will be explained before we proceed. Please double check your address at checkout and watch for delivery or pickup notices from the carrier.

Please contact us through Etsy as soon as possible and include a few clear photos of the item, packaging, and shipping box. Please keep the packaging until we have had a chance to review everything. We will work with you to determine the best resolution.

Outdoor suitability varies by product. Please check the individual listing for recommended use. Cast iron and distressed finishes may naturally change, weather, or develop additional rust when exposed to moisture and outdoor conditions.