CozyStoreUa

•Usually I use combined shipping and service of consolidation partner to get the products quicker to USA and Europe. This way appears to be much more quicker than direct shipping by UkrPoshta, but not so expensive as a direct express by Fedex or DHL (anyway DHL or Fedex Express delivery is available. You can choose it in the options)

Combined shipping means that your package will be sent to a warehouse in the USA (Feasterville-Trevose, PA) or Europe by DHL or Fedex and then with USPS First Class Package or local mail service in Europe.

The buyer will have only the main tracking number which is working inside his country.

DELIVERY information for customers in USA:
To speed shipping to the US I prefer to use combined shipping. This means your package will be sent by DHL or Fedex Express from Ukraine to a warehouse in PA, USA. It will be delivered to you from there by USPS first class with a tracking number.
However, if you prefer, you can also choose straight Express delivery from DHL or Fedex in shipping options during placing the order.

DELIVERY information for customers in EUROPE:
Depending on which country you live in your package will be sent either DHL Express or Fedex Express. (The rest of like you have it).
Please, be aware that due to new tax legislation there may be additional duties and taxes that may apply by your country from July 1th.
This will be the responsibility of the buyer to pay it!

•I can not change an address after the order is placed per Etsy policy. Orders placed with in correct address will need to be canceled and re-purchased.

•Order confirmations, questions regarding orders and shipping/tracking notifications will be sent to the email address you have on file with your Etsy account. Please make sure that is a working email address. I get this a lot so please understand the email you use for Etsy is where we will send all of our shop information.

•Buyer is responsible for any International Custom fee's or any other fees imposed by their country or postal system.

•Please note I will not be held responsible for lost or damaged packages. But I am here for you 100% to find out where it is if lost, or damaged.

• I accept cancellations within 3 hours of purchase only. Because I start working on your order as soon as I receive it.

• Any warranty returns can be considered. Shipping to the seller is paid by the buyer. With no exception.

•If you have any issues, please contact me directly and we will work something out. I don't typically accept refunds but I do want you to be satisfied with your purchase.

Thank you for understanding!

Here is an approximate shipping time from Ukraine:
- USA: 7-10 days
- Canada: 1-2 weeks
- Europe: 5-7 days
- Australia: 7-10 days
- New Zealand: 7-10 days
- United Kingdom: 5-7 days
- Japan: 1-3 weeks
Other: 1-2 weeks

PARCEL IS NOT DELIVERED ON TIME
If you did not receive your parcel after the expiration of the days indicated in the delivery terms (your parcel is considered to be missing), you will be refunded an amount of 50% (costs for the manufacture of the product and delivery costs).

Terms for delivery of products specified in the settings are average and approximate. Unfortunately, it all depends on the postal service and I can not be held responsible for the delivery service.

A package is considered lost if 40 days have passed since the date of dispatch.
LOST PACKAGES IN SOME COUNTRIES
If you are in such countries: Australia, UK, Spain, Italy, Germany, France, Canada and Arab countries, then in these countries the parcels are not tracked. Unfortunately there are cases of lost parcels. Since the parcel cannot be tracked to see if it was received or not, only 50% of the product cost is refunded (product manufacturing costs), while delivery costs is not refunded.

A package is considered lost if 40 days have passed since the date of dispatch.

didukhnataa@gmail.com