RedSewingBox

Acceptance of your order and payment


To accept your order we must receive payment for the full price of the products and the shipping. We reserve the right to refuse your order or to restrict the number of products you may order for any reason.



We accept payments via PayPal and bank transfer to our bank account; please reference your order number as included in your confirmation email.

Shipping

We offer several options to ship your order, choose the one suits your needs best at checkout.

We are in the Netherlands and ship the orders using TNT-post (Dutch mail service).

• Shipping within the European Union normally takes 3-5 working days.

• Shipping to the USA and other countries outside the EU takes approximately 10-15 working days. While normal shipping is 10-15 working days worldwide, due to increased security measures by the USA, International shipping can sometimes take up to 6 weeks.

Note that priority shipping offers no tracking or insurance. If you want your order to be shipped with insurance, please choose this option at checkout, if you can’t find it please contact us for more information.
If you choose not to insure your item we cannot be held responsible for damaged, lost or misplaced orders. You are welcome to upgrade to “track and trace mail” to track your order, please see rates here http://www.postnl.nl/zakelijk/klantenservice/tarieven-augustus-2013/.

Please also note that any taxes, customs charges and duties may be required for countries outside the Netherlands and are the responsibility of the buyer.

Postal address: Please make sure that your postal address submitted during checkout is the right one for the delivery.

Please feel free to convo us for any special request, custom orders, or combined shipping.

We are pleased to help you with your projects.

Happy shopping!

Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google and Dreamhost are Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Nuria Pastor, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info [!at] redsewingbox.com. Alternately, you may mail me at:
Nuria Pastor. Churchill-laan 169. 1078DW Amsterdam.