CoolCoolier

Sensory tools, chewy necklace and chew toy

Cowansville, Quebec

CoolCoolier is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Centre.

CoolCoolier is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Centre.

Shop policies

Last updated on 23 September, 2018
Welcome to a world of bright and vibrant colors. Coolcoolier is a Quebec handmade shop. Assembled by hand, all products are thoroughly inspected to ensure their quality.

* Attention, due to the possible strike at Canada Post, the delivery prices have been modified. However, it may be impossible for me to offer you this price depending on which region you are. *

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
Return and exchange are only accepted for a new product that haven't been opened, in it's original package. You have 30 days strarting at the date you have received your order, with proof of purchase to return it. You will receive a complete refound. All products are guaranteed in case of unexpected failure or problem with the manufacturation for 30 days, starting at the date you have received your order in the course of normal use, when the maintenance recommendations are followed. You will then receive a new product or it will be repaired. Noted that there is no refund before the product is inspected. Please note that personalized product and items buy on promotion can not be exchange or returned. The claps are not cover by the garantee but you can order some replacement at low cost. Also, with shipping at your charge, I can change them.

Unfortunately it is not possible to offer a guarantee to big chewers as my products are sensory tools made for light to medium chewers. In order, there is no guarantee when the product had been bitten or chewed vigorously .

If your package was lost by the postal company , a delay of 30 days from the shipment date can be required before sending a new item or for refund . This time is necessary to allow sufficient time for the parcel being turned or for you to receive it in case of postal service issue.
Payment
You can pay with paypal, credit card or interac (bank) transfer by choosing "other" in the paiement option. Then, you make your transfer to contact [!at] coolcoolier.com Don't hesitated to communicate with me for any question.
Delivery
* Attention, due to the possible strike at Canada Post, the delivery prices have been modified. However, it may be impossible for me to offer you this price depending on which region you are. *
Shipping is made by regular post in order to keep the lowest price possible on shipping. However, you can choose express shipping to have to receive your order earlier, contact me to see available options.

Orders from other countries are ship with tracking numbers. The shipment delays can vary from 3 to 9 buisness days.

Customs fees may apply on purchases, it belongs to you to check these costs and to bear them. If you ever refused the parcel, shipping and other fees will be deducted from the refund.
Additional policies and FAQs
Care :
All products can be cleaned with water and mild soap free of antibacterial and perfume before the first use, no other cleaning agent must be used since they can alter the silicone. You can also sterilize your products in boiling water (2 minutes) or place them in the upper basket of dishwashers. However, THE METAL CLIP AND THE WOOD DUMMY OF THE PACIFIER CLIP, AND THE METAL RING ON THE CHEW TOY FOR JACKET SOULD NEVER BE IMMERSED IN WATER (or be put in the dishwasher). You only need to clean it with a soft cloth and mild soap.