KlayLabCo

Privacy Policy

At Klay Lab Co., I take your privacy seriously. This Privacy Policy explains how and when I collect, use, and share your information when you purchase an item, contact me, or otherwise use my services through Etsy.com or related sites. This policy does not apply to third parties that I do not control, including Etsy; you can view Etsy’s Privacy Policy here
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1. Information I Collect
To fulfill your order, I collect information that Etsy provides to me, including:

Name and postal address
Email address
Phone number
Order details (items purchased, customizations if any)

You may also provide additional personal information if you contact me directly, for example for a custom order.

2. Why I Collect and Use Your Information
I rely on your information for several purposes, including:

To fulfill your order (processing, packaging, and shipping)
To provide customer support (answering questions, resolving issues)
For legal obligations (e.g., tax records, business accounting)
To improve my services and develop new products
If you provide express consent, I may also use your email to send marketing messages about new products or special offers. You can withdraw consent at any time by unsubscribing.

3. Sharing Your Information
I only share your information when necessary:

Etsy: to process your order and comply with Etsy’s Terms of Use
Service providers: trusted third parties like shipping carriers, only as needed to fulfill your order
Legal compliance: if required to respond to a legal process or protect rights and safety
Business transfers: only in the event of a sale or merger of my business

4. How Long I Keep Your Information
I retain your personal information only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Generally, I keep data for up to 4 years.

5. Transfers Outside the EU
Some information may be stored or processed using third-party services located outside the EU, including the US. In these cases, I ensure that transfers comply with applicable data protection laws, using providers certified under Privacy Shield or equivalent safeguards.

6. Your Rights
If you live in the EU or other territories with similar data protection laws, you have the right to:

Access the personal information I hold about you
Correct, restrict, or delete your information (unless required for legal reasons)
Object to processing based on legitimate interests or marketing communications
Complain to your local data protection authority if you feel your rights are not respected.

To exercise these rights, you can contact me directly at:

Email: klaylabco.official@gmail.com