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Downloading a Digital Item

After purchasing a digital file, you’ll see a View your files link which goes to the Downloads page. Here, you can download all the files associated with your order.

Downloads are available once your payment is confirmed. If you paid with PayPal or a credit card on Etsy, confirmation may take a few minutes.

We’ll also send you a download notification email separate from any transaction notification emails you receive from Etsy and/or PayPal.

I can’t seem to find my download notification email.

First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, add transaction (at) etsy.com to your address book or safe list. 

For now, you can still get to your file using the directions below.

Can I access my digital purchases from within my account?

Yes! To access your digital file(s), go to You > Purchases & Reviews and look for the order.

To the right of the order, click Download Files. This goes to the Downloads page for all the files attached to your order.

There are generally no limits for when or how many times you can download a file. In most cases you can access a file any time on your Purchases page, provided the transaction hasn't been canceled or removed. 

If your payment is still processing, the Download Files button will be grey.

I’m having trouble downloading my files.

If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again. If you continue to have trouble, please contact Etsy Support.

If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can't open the file, please contact the seller through Etsy Conversations for further assistance.

If your computer is unable to open the file, it’s possible that you’re missing the program required to open the file type. Please contact the seller through Etsy Conversations to see what program(s) you may need.

I purchased a digital file, but these options aren’t available for my order.

If you’re unable to locate a download link on your Purchases page, it’s possible that the seller prefers to email files directly and has sold your file as part of a “physical item” listing.

Please contact the seller using Etsy Conversations for further assistance.

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