Musselin Kinderbettwäsche Set: Bettbezug & Kissenbezug mit Zweigen Print

SHOP POLICIES

All items in my shop are handmade or printed to order.
Textile products are handmade in my studio in Heiloo, the Netherlands after the order is placed.
Wallpapers and wall decals are printed to order by a professional printing partner after purchase.

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Processing Time

• Textile products (canopies, bedding, fitted sheets, play mats, pillows, crib organizers): 2–7 business days
• Non-woven wallpapers: 2–5 business days
• Peel & stick wallpapers and wall decals: 5–10 business days

If you need help with colors, materials, or sizing, feel free to message me before ordering.

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Returns & Cancellations

European Union (EU) and the United Kingdom

Customers within the European Union and the United Kingdom have the right to withdraw from the purchase within 14 days of delivery, in accordance with EU consumer law. This applies only to standard, non-personalized items.

Personalized or custom-made items made according to the buyer’s individual specifications are not eligible for return or cancellation.

* Return shipping costs for EU orders are the responsibility of the buyer.

Outside the European Union (non-EU)

For customers outside the European Union (including Switzerland, Norway, the United States, Canada, and Australia), returns and cancellations are not accepted.

This does not apply to faulty, damaged, or incorrect items.

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Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact me within 48 hours of delivery and include photos.
I will review the case and provide an appropriate solution (replacement or repair).

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Shipping Policy

All orders are shipped from the Netherlands.

The buyer is responsible for:
• providing the correct shipping address
• accepting the parcel upon delivery
• paying any customs duties, import VAT, or handling fees required by their country

If a parcel is:
• returned due to an incorrect address,
• unclaimed, or
• refused because customs fees were not paid,

it can be resent once the new shipping fee is paid.

❗ Original shipping costs are non-refundable.

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International Shipping (USA, UK, Norway, Switzerland, Canada, Australia, etc.)

Orders outside the EU are shipped under the model:

✅ DDU / DAP – Delivered Duty Unpaid

This means customs duties, import taxes, and local handling fees are not included and must be paid by the buyer upon delivery.

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Refused Parcels / Unpaid Customs

If the buyer refuses to pay customs duties (which is treated as a refusal of delivery), refuses delivery, or does not claim the parcel:

✅ the order cannot be refunded
✅ original shipping costs are non-refundable
✅ any return shipping fees (if charged) are the buyer’s responsibility

The seller is not responsible for abandoned or refused parcels.

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Important for Orders to the USA

Due to carrier policies and very high international return costs:

❗ Refused parcels sent to the United States often do NOT return to the sender.

In such cases:
✅ the order cannot be refunded
✅ the product cannot be resent
✅ shipping costs remain non-refundable

This is standard for international shipping to the USA.

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Contact

If you have any questions before placing your order, feel free to send a message — I’m always happy to help.

Matuu – Roksana Zygar
Heiloo, The Netherlands