It's always recommended to contact us before placing an order to confirm the possibility of making changes or customizations. While certain items, like a name sign, may be relatively easy to switch, others such as a milestone set might require additional time and effort, potentially incurring a customization fee. Rest assured, I am here to assist you in bringing your vision to life and will gladly work with you to make it happen!

Our shop policies state that we do not accept returns or exchanges, as orders are made to order and we do not keep stock on hand. If you have any questions about your order, please contact us. Additionally, we ask that packages are checked upon arrival for any damage. Reports of damaged items must be received within five days of delivery

Our official business hours are Monday to Friday from 8 am to 5 pm EST.

We strive to respond to messages promptly while also processing orders. If you reach out to us on a weekend, we'll reply as soon as possible.

Whenever we are going out of town or temporarily closed for orders, we will notify our customers in advance through the Etsy shop bulletin. This announcement will include the dates of closure and the expected duration. To stay up to date and receive notifications you can follow our shop by selecting the heart that says "Follow Shop" on the shop homepage.

Yes! I would love to create a coordinating name round for you, please just let me know what size and style you are looking for prior to placing your order and I will provide the cost and create a custom listing if it is not something currently available in my shop.

Yes, we offer both silver and gold rings for the wine charms. If you prefer rose gold, please contact us to confirm availability before placing your order, as this color is more limited. If you have a different preference than what is shown in the listing, kindly let us know. Please note that for charms with tassels, the color of the tassel's ring cannot be changed. By default, the glass ring will match the tassel's ring color.

The time needed to prepare an order for shipping varies depending on my current workload and the item itself. For specific processing times, please refer to the individual items. If you require expedited processing, please contact me before placing the order to check if it's possible. Although I strive to ship as quickly as possible, please note that writing a specific date in the comments won't guarantee early shipment. We do offer limited "Rush my order" options as well, which when purchased will bump your order to ship within 24 hours.

While I can provide shipping dates, I cannot guarantee delivery dates, as it is beyond my control once the order is handed over to the postal service.

Gift wrapping and packaging:
When you select "this order is a gift" during checkout, your order will be packaged as usual, and we'll include an Etsy label with the provided gift message.

For an upgraded gift wrapping option, we'll wrap your order in either wrapping paper or nice tissue paper, depending on the item, and tie it with cord or ribbon. The gift message will be engraved on wood and attached to the package.

We do take custom/personalized orders! If you see a photo of an item we have made but don't see it available in our shop, or if you have an idea for something you would like made, please feel free to reach out and we will be happy to discuss the possibilities with you!

If your order has not yet shipped, please reach out ASAP and I can cancel the order so that it can be re-ordered with the correct address, it will still ship by the original "ship by" date. If your order has already shipped you may be able to have it forwarded to your new address through your local USPS. If the item is returned to the shop due to an error in the address provided a new shipping label will need to be purchased. Once you contact us to let us know we will create a listing specifically for the cost of the new shipping, once purchased the order will be re-shipped as quickly as possible.

If you're interested in a color that is not shown as available for a listing, we kindly request that you reach out to us to check its availability PRIOR to placing an order. While we may have the color you desire, certain colors such as dark sage, mauve, dusty lavender, mustard, and terra cotta are available in limited supply. They may have been precut to maximize material use. We appreciate your understanding and would be happy to assist you in finding the perfect color for your order.