Because we individually make all our products to your order, we, unfortunately, are unable to accept any returns or exchanges. However, we do take pride in the quality of our products and services. If you received defected products or if we had made mistakes with the order, please email us ASAP at info@dulgen.com within two weeks upon the arrival of the products. Make sure you include the order number, name, email, a description of the issue, and the photo of the disputed product with the email.