Our production and shipping departments are located in the U.S. And our design studio is located in Vancouver, Canada.

Good question! It mostly depends on which products you ordered and where you live. Generally, it takes us 2-7 business days to individually make each of your orders; then the shipping crews take another 3-8 business days to deliver to the U.S.; 5-10 days to Canada; or 10-20 days to everywhere else. So, we appreciate your patience. Good things will come to those who wait :D

Because we individually make all our products to your order, we, unfortunately, are unable to accept any returns or exchanges. However, we do take pride in the quality of our products and services. If you received defected products or if we had made mistakes with the order, please email us ASAP at info@dulgen.com within two weeks upon the arrival of the products. Make sure you include the order number, name, email, a description of the issue, and the photo of the disputed product with the email.

No worries :) For the lost packages, please submit your claims no later than 30 days after the estimated delivery date. We will do our best to work with the shipping company to resolve the issue for you.

Unfortunately, our international shipping fees do not cover any custom duties/taxes. The customers are responsible for any charges if any. dulgen™ is not responsible, nor in control, of any additional duties/taxes that may be applied. We are required by law, to state the value of your order’s contents. For more information, please contact your local customs department.