I care very much about your positive feedback when shopping with SB, so if you do have any questions or concerns about your order, please don't hesitate to contact me. I will always do my best to give you a high quality buying and shopping experience!

The time I need to prepare an order for dispatch varies. For details, see individual items.

I will always aim to have you receive your purchased within the given time frame, however if for any reason your item is lost during transit, a refund or replacement will be offered. Please note: A package is not considered lost before 30 working days have passed. (per GB post carrier policy)
If for any reason an item does go missing in transit or for any other issues with your order, please message me and I will do my best to find a resolution for you as my customer.

Packages with tracking info that shows the item was successfully delivered and signed for are not considered lost and will be further followed up and investigated for mistakes or incorrect info, provided by the carrier.

Please note, SB is not responsible for any extra charges that may occur upon receiving an item in your country. (Customs taxes are solely the buyer's responsibility).

Please note: All pieces are hand made so no two will be exactly to same.

I love to hear your positive feedback, Please leave feedback on your purchases. If for any reason you feel you need to leave negative feedback, I ask that you message me so I can try to make your shopping experience a positive one.

All SB products will come nicely wrapped and packedge. With delicate or fragil items bring covered and secured.

Please note that the colours on the screen may differ a shade or two than the actual item.
I am very happy to do custom orders, so please feel free to message me and i'll see what we can do.