"The movement apparatus died on my clock and I was able to order a replacement part from WhisperCraft (though I didn't realize they were located in Ukraine!). Unfortunately, when the part arrived, the clock hands from my clock did not fit over it. Lana was very accommodating but in the end she did not stock the type of clock hands I needed, and I decided to have my clock repaired locally using the part from WhisperCraft. I probably should have done that originally before ordering from Ukraine, because I still had to pay to have the clock repaired here. Live and learn..."
Silent Clock Movement: DIY Clock Mechanism Replacement