AWbyAndreaWong

AW by Andrea Wong

Vancouver, British Columbia · 340 Sales

AWbyAndreaWong

AW by Andrea Wong

Vancouver, British Columbia 340 Sales On Etsy since 2011

5 out of 5 stars
(88)

Shop owner

Andrea W

Contact

Andrea W

Contact shop owner

Andrea W

View all 42 items

Reviews

Average item review
5 out of 5 stars
(88)
ElGrecus

ElGrecus on 04 Jun, 2018

5 out of 5 stars

Highly recommend! Excellent custom order made by Andrea. It looks so sharp! Love the quality of the materials and expert technique. Getting ready to do another custom order soon. Thanks Andrea!

View all 88 reviews

Updates

Phone Slingssparkles new for Fall! They have the most satisfying magnetic closures.
Introducing the Arbutus Tote: all leather, fully lined with a zipper closure- what more could you ask for?sparkles See this item along with the rest of the new collection now up!
Pencil Cases restocked!
I've been busy in studio and have Galiano Pencil Cases restocked in all colours + ready to ship. sparkles pencil2lower_left_ballpoint_penblack_niblower_left_paintbrush
View all 5 updates

About

Thoughtful design oriented accessories handcrafted in our studio between the mountains and the ocean in Vancouver, Canada.

AW by Andrea Wong is strongly inspired by the beauty of the Pacific Northwest. Each AW item is handcrafted in small runs by Andrea and her team from their Vancouver studio.

As the creative force behind the line, Andrea brings with her over 15 years of fashion industry design experience. Between collections she can be found around BC and on her travels fuelling her need to explore.

When sourcing new materials in the line, Andrea seeks out the highest quality authentic sources available. For example, all the waxed canvas used in AW bags are imported from an American mill that has been manufacturing for over 200 years. The leather used is 100% genuine leather and has been selected because of how beautifully it will age over time.

An AW item can become a true labour of love, because when it comes to the product detail is everything to us. All our label are individually handstamped leather. Most items in our line showcase an element of handwork or hand stitching to connect you with our small run processes.

Thank you for taking the time to visit this page.

Shop members

  • Andrea

    Owner

    Hello! My name is Andrea Wong, I am the creative force behind AW by Andrea Wong. Everything is handcrafted out of the AW studio with the help of my team in Vancouver, Canada.

  • Naomi

    Marketer

    Naomi, a lover of fashion and pop culture, ensures all our product postings are up to date, and is a social media all star!

  • Nat

    Creator

    Nat, a cat lover, and all star production cutter. Her precision perfect hands and detail oriented eye are integral to making the AW product awesome.

Shop policies

Last updated on 07 October, 2017
Thank you for visiting AW by Andrea Wong!

We are an accessory line from Vancouver, Canada. We use reclaimed materials whenever possible. It's about cherishing more and wasting less! Each item is finished with artisanal detailing, starting with our hand branded leather label.

See the current collection at: www.AWbyAndreaWong.com

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Items on sale
We want your experience shopping with AW by Andrea Wong to be an enjoyable one; therefore, if you are not happy with your order we can offer you a refund. Please see our refund policy below.

We offer refunds (excluding shipping and duty/ customs charges) for items returned within 7 days of receipt. Items that are returned must be sent in the same condition as the were received, undamaged, unworn with tags on.

Please contact us directly to facilitate your return.

Reimbursement will occur within 3 days of receiving the returned item.

Please note items shipped via our 'Free shipping on items over $150' offer, will be refunded the item price minus the initial shipping cost. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. COD packages will not be accepted.

AW by Andrea Wong is not responsible for items damaged or lost in transit, or any duty/ customs fees that may occur during the return process.

If you are shipping your return from outside of Canada please mark 'RETURN' on your customs label.

Refunds do not apply to custom orders, they are a final sale.

Please feel free to contact us with any questions or concerns.
Payment
We accept PayPal, most major Credit Cards and Etsy Gift Cards.

Please contact us if you would like to arrange another method of payment.
Shipping
We ship using Canada Post and USPS.

WE ARE CURRENTLY OFFERING FREE SHIPPING ON ITEMS OVER $150!


Items are made to order and take about 1 week once payment has cleared. Please contact us if you would like a more accurate ETA for your item.

Approximate Delivery Times:

Canada: 2-8 business days

US: 5-10 business days

International: small items: 5-10 days | larger items: 10-22 days

Tracking numbers will be provided to most Canadian locations. However they are not available at the standard rate of shipping to addresses outside of Canada. If you would like a tracking number for your package please contact us asap, we will invoice you the additional cost via paypal.

For faster shipping methods (Fed Ex, UPS, etc.) please contact us, we will invoice you the additional cost via paypal.

AW by Andrea Wong is not accountable for any duty/ customs charges that may occur on sent packages. We are not responsible for late, lost or damaged items.
Additional policies and FAQs
Custom Orders: We would love to hear from you, please message us!

If you have any issues with your item, please contact us prior to leaving feedback. We would like a chance to hopefully resolve things!

AW by Andrea Wong is also open to wholesale orders, please contact us with your store information and we can discuss your order.