AWbyAndreaWong

AW by Andrea Wong

Vancouver, British Columbia

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    Accessories handcrafted between the mountains and the ocean on unceded Coast Salish Territory (Vancouver, Canada) | See the full collection here: www.AWbyAndreaWong.com | Thank you for supporting small businesses ❤️

Announcement

Last updated on 06 Aug, 2021

Accessories handcrafted between the mountains and the ocean on unceded Coast Salish Territory (Vancouver, Canada) | See the full collection here: www.AWbyAndreaWong.com | Thank you for supporting small businesses ❤️

Items

 

All Items

Andrea W

Contact shop owner

Andrea W

Reviews

Average item review
5 out of 5 stars
(110)

About AWbyAndreaWong

Sales 459
On Etsy since 2011

Thoughtful design oriented accessories handcrafted in our studio between the mountains and the ocean in Vancouver, Canada.

AW by Andrea Wong is strongly inspired by the beauty of the Pacific Northwest. Each AW item is handcrafted in small runs by Andrea and her team from their Vancouver studio.

As the creative force behind the line, Andrea brings with her over 15 years of fashion industry design experience. Between collections she can be found around BC and on her travels fuelling her need to adventure.

When sourcing new materials in the line, Andrea seeks out the highest quality authentic sources available. For example, all the waxed canvas used in AW bags are imported from an American mill that has been manufacturing for over 200 years. The leather used is 100% genuine leather and has been selected because of how beautifully it will age over time.

An AW item can become a true labour of love, because when it comes to the product detail is everything to us. All our label are individually hand stamped leather. Most items in our line showcase an element of handwork or hand stitching to connect you with our small run processes.

Thank you for taking the time to visit this page.

Shop members

  • Andrea

    Owner, Designer, Maker

    Hello! My name is Andrea Wong, I am the creative force behind AW by Andrea Wong. Everything is mainly handcrafted by myself and at times I call on the help of my small team in Vancouver, Canada.

Production partners

  • Ying

    Vancouver, BC

    Small Business

Shop policies

Last updated on 13 February, 2021
Thank you for visiting AW by Andrea Wong!

We are an accessory line from Vancouver, Canada. We use reclaimed materials whenever possible. It's about cherishing more and wasting less! Each item is finished with artisanal detailing, starting with our hand branded leather label.

See the current collection at: www.AWbyAndreaWong.com

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Dispatch items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Items on sale
Returns and exchange details
We want your experience shopping with AW by Andrea Wong to be an enjoyable one; therefore, if you are not happy with your order we can offer you a refund. Please see our refund policy below.

We offer refunds (excluding shipping and duty/ customs charges) for items returned within 7 days of receipt. Items that are returned must be sent in the same condition as the were received, undamaged, unworn with tags on.

Please contact us directly to facilitate your return.

Reimbursement will occur within 3 days of receiving the returned item.

Please note items shipped via 'Free shipping' will be refunded the item price minus the initial shipping cost. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. COD packages will not be accepted.

AW by Andrea Wong is not responsible for items damaged or lost in transit, or any duty/ customs fees that may occur during the return process.

If you are shipping your return from outside of Canada please mark 'RETURN' on your customs label.

Refunds do not apply to custom orders, they are a final sale.

Please feel free to contact us with any questions or concerns.
Payment
We accept PayPal, most major Credit Cards and Etsy Gift Cards.

Please contact us if you would like to arrange another method of payment.
Delivery
AW by Andrea Wong uses Canada Post and USPS to send our items. We send all our packages using standard shipping.

Expected Delivery Times :
Canada: 2-10 business days
US: 2-10 business days
International: 10 - 22+ business days

Tracking numbers will be provided to Canadian and US locations for larger items, however they are not available for smaller items as these items are flat packed. This is the most economical way of shipping which saves you money, and at this time sometimes getting there just as fast. If you would like to add a tracking number or insurance to your package please contact us, we will invoice you the additional cost via Paypal.

For faster shipping methods please contact us. We have business discounts at select couriers. We will invoice you the additional cost via Paypal.

AW by Andrea Wong is not accountable for any duty or customs charges that may occur on any of your sent packages. We are not responsible for late or lost items.
Additional policies and FAQs
Custom Orders: We would love to hear from you, please message us!

If you have any issues with your item, please contact us prior to leaving feedback. We would like a chance to hopefully resolve things!

AW by Andrea Wong is also open to wholesale orders, please contact us with your store information and we can discuss your order.