AnnieAtelier

If you are not satisfied with the order, please contact me within 7 days after receiving of item(s). All returned items must be in their original condition and packaging. I will provide a full refunds minus the shipping after receiving returned items. The returned shipping is your responsibility. Of course, I hope you are always happy with your orders! :)
* Please note that I pack my work very carefully, and unfortunately I cannot be held responsible for any damage or lost which may occur during shipping. If this happened to you, please contact me as soon as possible, so we can solve things out.
* It is difficult to calculate the combine shipping. If there is an overcharged on post shipping fee (not including package materials), I will refund the extra postage to you.

For Digital Download:
Due to the nature of digital files, no refunds will be given after purchase is made in my shop. If you have any questions about any of digital products please ask before purchasing. If you are not satisfied with your purchase for any reason, please contact me as soon as possible and I will be more than happy to help.

I only accept PayPal for payment. Please note that you can pay by credit card through PayPal's secured system without signing up for a PayPal account. All prices here are listed in Canadian dollars.

All orders are shipped via Canada Post. The domestic orders will be shipped by letter mail mostly, otherwise will be by small parcel. The international orders will be shipped by light packet or small packet. The shipping rate includes postage, handling and packaging. Registered mail / tracking number is available at additional cost, and just please contact me prior to purchase.

**Please note that customs duties and taxes are international buyer's responsibility.

I will ship your order within 1 to 3 business days of receiving cleared payment, and I mostly ship orders the next day from purchase day. All paper goods is packaged in a sturdy photo mailer with a crystal clear bag and a backing cardboard for additional protection. Other goods such as handmade books are packed in bubble mailers or boxes.

Please make sure you provide me the corrected address when you check out the order(s). I can not be held responsible for packages delayed or lost by the postal service or the Customs department, or orders "lost in the mail" due to undeliverable addresses. I apologize in advance for the inconvenience.

The Estimated Delivery Time for international:
USA - 4 to 10 business days
Europe - 6 to 10 business days
Asia - 6 to 10 business days

It is always nice of you to let me know that your orders have arrived safely or give me a feedback. :)

For Digital Download:
There is no shipping required. Digital files are sent to the email registered with ETSY within 1-5 minutes after payment is cleared. You can also access your downloads by going to your Etsy Account > Purchases > Click on the download button next to the purchased item.

By purchasing my art work, you are not purchasing the rights. All copyrights are retained by the designer or artist.

updated: June 04, 2015