BellalunaCosmetics

Once an item has been purchased, there will be no refund. At the rare chance you receive an item that is either broken or otherwise, please contact me and I will handle it on a case by case basis.

All orders must be paid upfront, whether it be by paypal or credit. Please do not cancel an order unless you've contacted me. Most likely, I'd already have your item ready to be shipped.

Depending on the size of your package, most polishes will be sent via USPS bubble wrapped and inside a bubble mailer for extra protection.

Shipping is dependent upon not only the amount you order, but where you order from. US shipping starts at $3.00 and is .75 with each additional polish. Prices may very dependent on the polish. International shipping will start at $8.00 and $1.00 per additional bottle. This price is measured based on previous international orders I have received.

I am not very fond of international shipping simply because of the restriction worries. So, with that being said:

I send all international packages via USPS with 'cosmetics' marked on the customs form. Any fees that occur will be the customers responsibility. Shipping overseas is a risk, so make sure you know this before you take that risk. I cannot do anything once the package is out of my hands. If customs happens to confiscate and destroy the item, I am not responsible, nor will I be able to give out any refunds.

If you have not received your package within 2 weeks of the ship date, please feel free to contact me. All items will have a tracking number attached to the package to let you know where your package is.

Please note that all polishes are mixed by hand so bottles may vary based on the way a batch was mixed. Products are very consistent so if this were to happen, the outcome would not be noticeable. I go by measurements and use the exact measurements each time that I mix.