BetterHomeGallery

Privacy Policy for Better Homes Gallery (Etsy Shop)
Last updated: 20th March 2026

1. Introduction
I take your privacy seriously. This Privacy Policy explains how your personal information is collected, used, and shared when you purchase from Better Homes Gallery on Etsy or contact me through Etsy’s messaging system. This policy is designed to comply with the UK GDPR, EU GDPR, and Etsy’s Seller Policy.

2. Information I Collect
To fulfil your order, Etsy provides me with certain information that you have authorised Etsy to share, including:

Your name

Postal address

Email address (if provided by Etsy)

Order details

Any information you include in Etsy Messages

I do not receive or store your payment information. Payments are processed securely by Etsy or its payment partners.

3. Why I Collect Your Information
I rely on several legal bases to collect, use, and share your information:

To fulfil your order — processing, shipping, and customer support

To comply with legal obligations — such as tax reporting

To respond to enquiries — via Etsy Messages

For legitimate business interests — such as improving my shop and customer experience

I do not use your information for marketing unless you explicitly opt in.

4. Sharing Your Information
I only share your information when necessary and for limited reasons:

Etsy — to provide my shop services and comply with Etsy’s Seller Policy

Delivery companies — such as Royal Mail or courier services, to deliver your order

Legal compliance — if required by law, such as responding to lawful requests or tax authorities

I never sell or rent your personal data.

5. Data Retention
I keep your personal information only for as long as necessary:

Order records: up to 6 years for tax and accounting purposes

Messages: as long as needed to provide customer support

After this period, your data is securely deleted.

6. Transfers of Personal Data Outside the UK/EU
Etsy may store or process your data outside the UK or EU. Etsy uses approved safeguards (such as Standard Contractual Clauses) to protect your information. I do not independently transfer your data outside the UK/EU.

7. Your Rights
Under the UK and EU GDPR, you have the right to:

Access the personal data I hold about you

Request corrections

Request deletion (in certain circumstances)

Restrict or object to processing

Request a copy of your data in a portable format

To exercise any of these rights, contact me via Etsy Messages. Please note: I may need to retain certain information for legal reasons.

8. How to Contact Me
If you have any questions or concerns about your privacy, you can contact me through Etsy Messages at:

Better Homes Gallery (Etsy Shop)
Etsy Messaging: Go to “Contact Seller” on my shop page

If you are located in the UK or EU and wish to raise a concern about my use of your data, you may also contact your local data protection authority.