Announcement
CHECK OUT OUR WEBSITE (linked below) FOR EXCLUSIVE LISTINGS, EARLY RELEASES AND LOWER PRICES!
ROYAL MAIL INTERNATIONAL DELIVERIES UPDATE! All International orders will be dispatched via tracked or signed for mail to ensure clients are able to track the progress of their deliveries and items are received swiftly.
LEAD TIMES: Please refer to the lead times on individual items. Please bear in mind every effort will be made to ensure your order is dispatched within the stated lead time, if additional changes are made to an existing order this may affect the lead time of your order.
DELIVERY: Please keep an eye out for a dispatch notification in your inbox via Etsy. Where the tracking information is available, the tracking reference will be sent via Etsy's dispatch notification.
We rely on the postal service greatly hence please allow sufficient time for deliveries, unfortunately we cannot take responsibility for any delays in transit or due to customs. We kindly ask that you please allow upto 4 - 6 weeks for International deliveries due to occassional delays in transit and customs protocols in the country of destination.
TAXES/CUSTOMS HANDLING FEES: Orders from the EU, please be aware that due to the new EU regulations for trade between UK and the EU, taxes will be applicable for orders over the value of Euros 22. Please refer to our shop policy that clearly states that the buyer is responsible for any customs duties and taxes that may apply. Buy The Same Token cannot be held responsible for delays and additional charges due to customs.
Prices listed on the BTST shop include UK VAT for UK sales. For sales outside the UK the prices shown include VAT at the 0% export rate. Where applicable Etsy is responsible for collecting VAT at point of sale, please refer to Etsy's Customs Duties & VAT policies this includes a list of countries to which this service is applicable.
Buy The Same Token will not accept returns on customisable orders, we are happy to accept returns on token orders where they have not been demasked and will refund the cost of the order less the shipping fees paid, where applicable.
Thank you for your interest in our products and for your continued support!
Featured items
Items
All Items
Reviews
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Luke on 08 May, 2024
5 out of 5 starsThe tokens are great always get comments, especially the damage tokens. The only one that's a little rough to see is the green because of the see through, so I left the protective tape on one side and it's much easier to read.
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Callum on 10 May, 2024
5 out of 5 starsItem is absolutely beautiful. Fantastic quality and looks wonderful. Fully recommend.
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About BuyTheSameToken
Shop policies
Delivery
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Privacy policy
More information
Frequently asked questions
Product specification and care
Tokens are usually supplied with a clear or white protective backing film which can be easily removed once received.
Please note, that although all tokens are cut from 3mm acrylic, this material is untoleranced, therefore there may be a deviation of up to 0.7mm -/+ in thickness. Please also note, although every effort is made to ensure these tokens are 'table ready' when you receive them, some tokens may require light cleaning.
Ruler, miniatures, cards and background seen in photography are for scale purposes only.
Warning! Please note our products are not toys, please do not leave children unsupervised with these items. Small parts may cause choking. The items are not suitable for babies and children under 12yrs of age.
Processing times
Processing time:
The time I need to prepare an order for shipping varies. For details, see individual items.
Items that are currently in stock will be processed the next working day and will tend to be shipped faster than customisable products that are made to order, such as template sets, trays, act and agenda sets and investigator boards. Please refer to the listing for individual items for lead times.
Shipping to the UK
We use Royal Mail for shipping our items, for domestic orders we use a first class service in order to try and offset the processing times.
Royal mail aims to deliver the next working day however they are unable to provide a guaranteed service. For guaranteed next day delivery we recommend using the special delivery service. If your delivery is overdue please get in touch with us after 25 days of the estimated due date of your order. Please note Royal Mail do not consider an item lost until this time has surpassed.
Please ensure you check the address you have provided for delivery and if in doubt drop us a note to confirm. Unfortunately, we cannot provide a refund if an incorrect address is supplied, you will need to repurchase the item.
Shipping to Europe and the Rest of World
We use Royal Mail services for shipping international orders, orders are sent via tracked or signed for mail to ensure clients are able to track the progress of their deliveries.
For orders being dispatched to Europe Royal mail aims to deliver items within 5-7 working days.
For orders being dispatched to the Rest of the World Royal mail aims to deliver items within 7-14 working days.
Please note Buy The Same Token cannot be held responsible for delays due to transit or customs.
Please ensure you check the address you have provided for delivery and if in doubt drop us a note to confirm. Unfortunately, we cannot provide a refund if an incorrect address is supplied, you will need to repurchase the item.
My item has still not arrived?
If your delivery is overdue please get in touch with us after 25 working days after the due date for items in Europe, after 30 working days for rest of world. Please note Royal Mail do not consider an item lost in transit until this period has surpassed.
If your item still does not arrive after this period please contact us before 2 months have passed.
Please ensure you check the address you have provided for delivery and if in doubt drop us a note to confirm. Unfortunately, we cannot provide a refund if an incorrect address is supplied, you will need to repurchase the item.
I have provided an incorrect address for delivery, what should I do?
Please ensure you check the address you have provided for delivery and if in doubt drop us a note to confirm. We would be happy to amend the address details if the order is still being processed and has not shipped.
Unfortunately once shipped, we cannot provide a refund if an incorrect address is supplied, you will need to repurchase the item.
My item has arrived damaged, what should I do?
Should the unfortunate occur and your item arrives damaged in transit please contact us with photos of the damaged item and all the packaging it came in.
Further information on our Returns policy
Please note we cannot accept returns for customisable items such as the following: Templates, Template trays, Arkham investigator boards, Act agenda sets and any custom orders.
Other Shop listed items can be returned only if the protective backing is intact. If the backing has been removed we are unable to process a return.
Please note if the goods are not considered faulty we are unable to provide a full refund on the shipping fees paid on the order.
Custom and personalised orders
We aim to offer a great variety of options to our ranges, however at present we are not taking custom requests
Prices and Customs Information
Prices listed include UK VAT for UK sales. For sales outside the UK the prices shown include VAT at the 0% export rate.
Where applicable Etsy is responsible for collecting VAT at point of sale, please refer to Etsy's Customs Duties & VAT policies this includes a list of countries to which this service is applicable.
Buyers are responsible for any customs duties and import taxes that may apply. Buy The Same Token cannot be held responsible for delays due to customs.
Seller details
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