BuyfromGroovy

Announcement    ANTIQUE & VINTAGE ITEMS CAN HAVE smoke or other odors from use by prior owners. PLEASE CONSIDER THIS WHEN PURCHASING. Click READ MORE shown underneath this message for more info.
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Seven important things to know about our shop and our listed items.

#1 - WE DO NOT ACCEPT ORDER CANCELLATIONS, RETURNS, EXCHANGES or TRADES. We do our best to ship within 24H of the actual order date and shipping will begin pulling and packing an order straight away. Please do not request an order cancellation after it has been placed, as it is our store policy that we do not accept order cancellations such that we can maintain timely shipping. We will accept a return if you receive the wrong item(s) or if the item was damaged in transit, both of which would be rare occurrences. If either of these things is the case, we encourage you to contact us using the contact link above right underneath the shop banner and we will work with you to resolve the issue.

#2 - I SMELL SMOKE! We sell everything from tableware and barware, to books, board games and classic toys. Each of our antique and vintage items has been previously enjoyed by someone, somewhere. As a result, we cannot guarantee they have come only from smoke-free homes. Thinking back to the 50s and 60s for a minute when mom and dad might have had their Saturday morning coffee with their cigarettes at the kitchen table! In earlier times, cigarette smoking was as common as using our cell phone on lunch break is today. As a result, our items MAY HAVE A SMELL OF NICOTINE. Especially this can be true of non-washable items like books, lamp shades and board games. PLEASE CONSIDER THE POSSIBILITY OF A NICOTINE SMELL WHEN MAKING A DECISION TO PURCHASE FROM THE SHOP. While this nicotine smell, if present, will normally dissipate entirely over time with proper airing, we want only happy, satisfied customers! If you are someone who is super sensitive to nicotine smells, vintage and antique items may not always work well for you. Hard goods, like porcelain and bone china, are easily washed and don't typically absorb odors. Paper and fabric items, however, can absorb and retain smells like nicotine and these items cannot be washed before being sent out to you. Please consider this fact when making a purchase from our shop.

#3 - WE ARE CHATTY CATHIES! And, we do it to help our buyers make informed purchase decisions. We take a lot of time to provide detailed product descriptions and high-quality photos. We want our buyers to know exactly what they are purchasing and what they will receive. Accordingly, we ask shoppers to PLEASE READ THE ENTIRE PRODUCT DESCRIPTION AND VIEW EACH OF THE PRODUCT PHOTOS PROVIDED to help ensure your order will meet your expectations.

# 4 - WE KEEP IT SIMPLE. Each of our listed items INCLUDES SHIPPING within North America. With the shipping included in the displayed prices, our North American buyers can quickly and easily see the full cost of the items they want to buy. Our FREE! NORTH AMERICAN SHIPPING GUARANTEE ALWAYS INCLUDES TRACKING AND INSURANCE. The only additional charge Canadian buyers will see at check-out with our FREE! SHIPPING option is the applicable provincial sales tax. These taxes are added and paid up-front during check out. US customers pay any state taxes at check out, however Customs Duties MAY be required to be paid and, if so, these will be charged at the time of your delivery or pick up. Orders shipping outside of North America can vary greatly in the shipping cost dependent upon the size and weight of the item(s) and the ship-to location. International orders (those going outside North America) DO NOT HAVE FREE SHIPPING. The cost to ship to your area will be shown on the listing once you enter the shipping location. International shipping prices also include tracking. Any applicable taxes and | or Customs fees are additional. Taxes will be displayed and paid during check out. Any Customs fees are the responsibility of the buyer and may be applicable when your order is delivered. Both North American and international orders can access our Combined Shipping Discount by entering COMBINEDITEMDISCOUNT into the shop's coupon code field at check-out. The Combined Shipping Discount is 20%.

#5 - SHIPPING AND PACKING PROFESSIONALS: we use professional packing staff to parcel all orders to ensure your items reach you in the same condition as they left our warehouse. Shipping costs are very high - even domestically within Canada - (i.e., ONE coffee mug going from London ON to Toronto ON will cost about $20 CDN with packing labor, materials and shipping fees included). We do over-pack everything using high-quality materials, such as new recycled foam product, plastic bubble wrap and newspaper to ensure you receive your items in unbroken condition. We recommend using a utility knife to remove tape about packing foam and other materials to make items easy to unpackage, without damage, at the buyer's end.

PLEASE NOTE: if you suffer from allergies or have reactions to foam, plastic, or other packing materials please consider this prior to purchase. We MUST pack using foam, bubble wrap, packing tape and/or newspaper to ensure your items arrive to you in the same condition as when dispatched. If you have sensitivities to ANY OF THESE ITEMS please consider this before making a shop purchase as we must ensure your order is well packaged for transit to avoid breakage enroute.

#6 - WE SHIP QUICKLY! Orders normally ship within 24-48H of placement. International orders can be held up in Customs for clearing. Please be aware that the shop cannot speed up Customs clearing times. If you are ordering for a time-sensitive occasion like a birthday or Christmas, please consider choosing one of the Expedited Shipping methods shown at check out (NOTE: additional charges for shipping will apply for expedited dispatch and this cost will be displayed when your ship method is selected). All orders, international and domestic, ship with tracking and the tracking number is sent to your Etsy-registered email address. Always check your tracking for the most current information available on the whereabouts of your order.

And last but not at all least ...

#7 - WE ARE ALWAYS 100% AVAILABLE and ready to respond to any questions you may have about our listed items, our shop policies, or general queries or concerns about your order. Drop us a message using the Contact link at the top right of the page underneath the shop banner and we will get back to you within 24H to help.

Thanks and we wish you happy shopping with Groovy! and Etsy!
xo xo, Groovygirl!