Caracarmina

Illustrations, dolls and paper art

Montreal, Quebec

Caracarmina is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Centre.

Caracarmina is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Centre.

Shop policies

Last updated on 25 January, 2019
Welcome to my store!!! My name is Norma Andreu I am a Mexican señorita living in Montreal since 2009. I'm a children illustrator and a textile artist, Cara Carmina is my universe and the way I see the world! :)

You can see all my work on my website: www.caracarmina.com

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
In case you are not happy with your item or if there is any trouble with it, please send me a message to find the best solution for you, I always want my clients to be happy.

I will only refund your payment in the case the item is lost or damaged.

for my fashion line (DRESSES AND LEGGINGS) PLEASE make sure to read their descriptions and to measure yourself to find your right size.

I understand many different situations can arrive from buying / selling on the internet. In case you are not happy with your item or if there is any trouble please send me a private message to find the best solution for you, I always want my clients to be happy.
Payment
I accept Pay Pal payments and direct Check Out (credit or debit card).

ONLY Canadian Customers will be charged taxes.

(Federal) GST 5%
(Provincial Quebec) QST 9.975%
..................................................

HST (Harmonized Sales taxes) 14.97% will be added to your sale price.
Delivery
Each product has a different manufacturing time, please be aware some of them like my clothing items can take up to 10 business days to be ready before shipping them. You can check the manufacturing time on each listing shipping information section.

Once your product is ready, it will be shipped via regular post via Canada Post. I will send you an e-mail when your order is on its way.


Approximate delivery times:


Canada: 3-5 business days

USA: 5-7 business days

Everywhere Else: 7-10 business days


Send me a message before shopping if you would like your order shipped expedited to give you a quote.

MEXICO CLIENTS. Please be aware that delivery times are 1 month to 1 and a half months in average. This is due to the service of CORREOS MEXICANOS. There is nothing I can do about it, your order will arrive but it will take that amount of time. I´m sorry for this. If you would like to have it expedited via DHL or UPS let me know, the shipping cost will be 3-5 times more expensive but your order will arrive within the regular shipping time 7-15 days.

Local custom fees are not included on your shipping price and those depend entirely on your country of residence.
Additional policies and FAQs
CUSTOM ORDERS:

I do take custom orders for my dolls, textile collages and illustrations. I usually have a waiting list as this is one of my most requested works.

To know about my custom orders sen me an e-mail to caracarmina [!at] yahoo.com
with the subject "CUSTOM ORDER" explaining what item you want. (dolls, textile collage, illustration, dioarama) and I´ll get back to you to explain when I can start your order and the process of making it for you.