Announcement
Welcome to Celtic Moon!
Orders placed after December 5th, 2022 are not guaranteed to arrive in time for Christmas.
My current processing time (that's the time between order placement and being shipped, not including shipping time) is 3-5 business days.
SHIPPING
Canada-
standard shipping via registered letter, 2-8 business days. Upgrades vary by province, for a quote please message with your postal code.
United States
-Tracked Packet, 6-8 business days
-XpresspostUSA, 4-6 business days
•Delays caused by customs, acts of nature, and PANDEMICS are outside my control.
If you have questions or concern please message me via etsy messenger.
I do not answer messages about etsy orders sent to my email address, facebook, or instagram.
I hope you find something you're looking for 😉
To see my knit & crochet shop...
https://www.etsy.com/shop/celticmoon2015?ref=hdr_shop_menu
My New Cross Stitch Shop
It is Adults Only Content, please do not enter if you're not prepared to see some stuff, you've been warned!
https://etsy.me/3AcoCLb
Thanks for taking the time to check out my shop and have a wonderful day!
Featured items
Items
All Items
Reviews
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Nikki on 06 May, 2024
5 out of 5 starsI rated shipping 3 stars just because i hate waiting around to sigh for things, its the bane of my existence, so it was at the post office. Anyways, i finally got it tho, and the size i got (small/medium was pretty much a perfect fit! didn't have to make it bigger or any smaller and its perfect right now even if i lose some more weight it will probably still look ok. Also.. yay pride!!!🌈. Ps. Will buy from you again! i just hope i just dont want to have to sign again 🧐..
Donna responded on 09 May, 2024
Hi! Thank you so much for the awesome review! I just wanted to let you know that I have standard shipping set for registered letter as it is the least expensive way for Canadians to get tracking on their order. I do have upgrades available for regular parcel, it does cost a little more but you wouldn't have to sign for it. Unfortunately Etsy actively punishes sellers/shope who do not use tracking so this is the only solution I've been able to find. Thanks again, Donna
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Amy on 11 Apr, 2024
4 out of 5 starsSeller was great trying to track the ring stuck in customs. Very helpful.
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slavetomycats on 06 Apr, 2024
5 out of 5 starsFast shipping, item as described, great seller. Thank you so much!
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Amanda on 16 Feb, 2024
5 out of 5 starsShipping was very fast! My order shipped sooner than I was expecting, and it arrived carefully packaged and sealed. Product is in excellent condition, very well made and comfortable to wear. Would definitely order from this shop again!
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Oceana on 08 Feb, 2024
5 out of 5 starsAmazing quality and so beautiful! Quick and protected shipping!
Shop policies
Delivery
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
More information
Frequently asked questions
Sizing details
Please see item descriptions for individual sizing.
Exchanges/ Cancellations
I do not accept returns. I will accept exchanges if returned to me within 30 days of delivery. Exchanges are only accepted on NON CUSTOM items*. Custom means if the text or character stamps were changed on a stock item, typically but not limited to date, name, coordinate bracelets, dog tags, keychains.
In the event of an exchange, the buyer is responsible for return shipping costs, and shipping cost of the new item. New items are sent out after the first item has been returned back to me.
*I do not accept exchanges on pierced earrings under any circumstances for hygenic reasons.
No exchanges are accepted on custom
Cancellation policy:
I accept cancellations anytime within 12 hours of ordering.
Shipping
IMPORTANT DELIVERY DATES ARE NOT GUARANTEED DUE TO COVID-19
Conditions can change rapidly and delivery may possibly take 5 days up to 4 weeks.
SHIPPING:
Canada standard shipping is Registered Letter, tracking available but is not as fast as xpresspost. For a quote please message with your postal code.
United States standard shipping is Tracked Parcel.
Upgrades are still available, at an additional cost, at checkout.
PLEASE keep in mind that both Canada Post and the USPS are NOT guaranteeing delivery dates at this time.
Delays due to Customs, Acts of Nature, and Pandemics are 100% out of my control.
Cheers!
Colors
I try to accurately display the colors in my items using natural light. However some monitors and cell phones may slightly distort the colors. If you are not sure what color an item in my shop please message and ask!
Materials
Earrings - lead and nickel free
Aluminum - food safe, cannot tarnish
Waxed cotton - do not get it wet
Nylon - water resistant, hand sanitizer will cause fading
Waxed polyester - water proof
Smoke Free Environment
All my items are made in a smoke free home by a non-smoker.
Allergen alert - we have cats.
Hand stamped Aluminum
Aluminum is a great metal for jewelry as it will not tarnish and is very lightweight.
Each item will look slightly different, this is one of the many wonderful things about hand stamping. Please expect your order to have a little "character"
Custom and personalized orders
Please message me ahead of ordering, or leave very clear (you cannot be too clear) instructions in the Note to Seller section at checkout.
If I have any questions about your order I will be in touch within the first 12 hours after you place your order - Please watch for messages from me through Etsy - If my message through Etsy is not responded to within 24 hours I will then email you through the email Etsy has on file for you. After that, if I do not get a response I will either make a decision on your order myself or refund and cancel depending on the issue.
Usually, if I reach out it is because too much text has been requested for a stamped piece and I need to change the layout or size of the item to accomodate it.
You have ordered an incorrect sized bracelet
Option A: pay the postage both ways and I will resize it for free.
Option B: order a new bracelet at 50% off (message me for details)
Communications
I only answer messages about your order via Etsy messenger. All messages sent via email, instagram, or facebook will not be seen or answered.
If I have a question about your order:
I will message via Etsy Messenger within the first 12 hours after you order.
During peak times (like Christmas, Mother's Day, any major holiday): If I do not receive a response within the first 48 hours, I issue one last message with a warning that if I do not receive a response within 24 hours the order will be refunded and cancelled.
The rest of the time I will extend processing time once before refunding and cancelling the order.