CrestmarkEngraving

At Crestmark, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, and share your information when you purchase from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

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1. Information We Collect

To fulfill your order, you must provide certain information (which you authorized Etsy to provide to us), such as:
• Your name
• Email address
• Postal address
• Payment information (Etsy processes payments securely; we do not receive or store your credit card information)
• Details of the product you’re ordering
• Any personal information you choose to provide for personalization/custom orders

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2. Why We Need Your Information and How We Use It

We rely on several legal bases to collect, use, and share your information, including:
• To provide our services, such as fulfilling your order, resolving disputes, or customer service
• When you have provided your affirmative consent (e.g., signing up for a mailing list)
• To comply with a legal obligation or court order
• For our legitimate interests, such as improving our services (where those interests are not overridden by your rights or interests)

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3. Information Sharing and Disclosure

We respect your privacy and will not share your information, except in the following circumstances:
• Etsy: We share information with Etsy as necessary to provide our services and comply with Etsy policies.
• Service Providers: We engage trusted third parties to perform functions and provide services, such as delivery companies. We will share your personal information with them only to the extent necessary to perform these services.
• Compliance with Laws: We may collect, use, retain, and share your information if we believe in good faith it is necessary to:
• Respond to legal processes or government requests
• Enforce our agreements, terms, and policies
• Prevent fraud and other illegal activity
• Protect the rights, property, and safety of our customers

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4. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. We may also be required to retain this information to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

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5. Your Rights

If you reside in certain territories, including the EU, you have several rights in relation to your personal information:
• Access: You may have the right to access the personal information we hold about you.
• Change, Restrict, Delete: You may also have rights to change, restrict our use of, or delete your personal information.
• Object: You can object to the processing of some of your information based on our legitimate interests.
• Complain: If you wish to raise a concern, you have the right to do so with your local data protection authority.

To exercise any of these rights, please contact us via Etsy Messages or email us directly.

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6. Contact Us

For purposes of EU data protection law, I, Hamed Hafezy, am the data controller of your personal information. If you have any questions or concerns, you may contact me at:
crestmarkengraving@gmail.com