CrownOrClover

All purchases will be dispatched to the address listed on your Etsy order. Please ensure the correct address is listed upon purchase, as I am not responsible if there is an outdated/misspelled/incorrect address.

Sticker-only orders dispatch in 1-3 business days. Orders containing keychains ship out on Sundays. Orders placed by or before Saturday at 6pm MT will be shipped out the next day - any orders placed later than that will likely go out the following week.

All orders will be shipped via Canada Post as regular letter mail with NO tracking.

If you would like to return or exchange an item, please contact me within 14 days of delivery and dispatch the item within 21 days of delivery.

For exchanges, once I have received the original item from you, the new item will be dispatched within 1-3 business days.

If the return/exchange was due to an error on my end, I will pay the buyers return shipping (if applicable) as well as any shipping for dispatching a correct item OR offer a full refund, whichever you prefer.

If return is due to an error on the buyer’s end, the buyer will pay their return shipping fee as well as new shipping fees on the correct order.

Due to the short dispatch time for my orders, any cancellations must be processed within 6 hours, as I aim to ship same or next day.

If you are unsure, please contact me. If postage has already been assigned to your order, I can offer a cancellation minus the price of the purchased postage, up until it ships.

I inspect all items to make sure they're in perfect condition before I dispatch them. Accidents can happen in transit. If your item is damaged in transit, please contact me as soon as possible with pictures of the damaged item(s) so I can arrange a replacement or refund, whichever you prefer.

I will consider an item lost in transit when it has not arrived within eight weeks of the dispatch date for Canada and USA, or ten weeks for International. I will not consider it lost before this time due to ongoing shipping delays.

I am clear that items are shipped untracked and I cannot control items getting lost in transit. But if you suspect your order is lost and it qualifies by the standards above, please reach out for one of two options:

-I can refund 40% of the original items cost for stickers and 20% for sticker sheets and charms
OR
-You can place a new order, and I can refund 40% for stickers and 20% for sticker sheets and charms up to the equivalent of your lost order.

Canada Post has reported mail service disruptions in many areas, updated as of October this year: https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/service-alerts.page

This affects basically everywhere I ship, so please keep these disruptions in mind when placing an order or when waiting for your items. Please give items a minimum of four weeks to arrive.