This Privacy Policy explains how CurvaHouse collects, uses, stores, and shares personal information when you place an order, contact us, or interact with our shop on Etsy.
1. Information We Collect
To fulfil your order and provide customer service, we may receive certain personal information from Etsy or directly from you, including:
* Your name
* Email address
* Shipping address
* Order details
* Customisation details you provide, such as names, dates, initials, photos, messages, engraving text, or design preferences
* Any messages you send to us through Etsy Messages or email
We do not receive or store your full payment card details. Payments are processed securely through Etsy and/or Etsy’s payment partners.
2. Why We Need Your Information
We use your personal information only when necessary and for legitimate business purposes, including to:
* Process, customise, and deliver your order
* Communicate with you about your order
* Provide customer support
* Resolve problems, returns, replacements, or disputes
* Keep business, tax, and accounting records where required
* Comply with Etsy’s policies and applicable legal obligations
* Improve our products, packaging, and customer experience
For custom products, we only use the customisation information you provide for the purpose of creating and fulfilling your order.
3. Sharing Your Information
We only share your personal information when necessary to provide our services, fulfil legal obligations, or complete your order. This may include sharing information with:
* Etsy, as the marketplace where the order is placed
* Shipping carriers and postal services, for delivery purposes
* Production or fulfilment partners, if required to create or complete your customised item
* Professional service providers, such as accounting or legal advisers, where necessary
* Government, tax, regulatory, or law enforcement authorities if legally required
We do not sell your personal information.
4. Custom Photos, Names, and Personalised Details
If you provide photos, names, dates, initials, handwriting, fingerprints, pet images, or other personal details for a customised product, we will only use them to create your order, communicate with you, and provide after-sales support.
We will not use your photos, names, or personal customisation details for marketing, social media, product listings, or promotional materials without your permission.
5. Data Retention
We keep your personal information only for as long as necessary to fulfil your order, provide customer support, resolve disputes, comply with Etsy’s policies, and meet legal, tax, or accounting obligations.
Custom design files, photos, and personalisation details may be retained for a limited period after order completion in case you need support, corrections, replacements, or repeat orders. You may contact us to request deletion where legally permitted.
6. International Data Transfers
As Etsy is a global marketplace and we may use shipping, production, or service providers in different countries, your information may be processed or transferred outside your country of residence. When this happens, we take reasonable steps to protect your information and only share what is necessary to complete your order or provide our services.
7. Your Rights
Depending on your location, you may have the right to:
* Access the personal information we hold about you
* Ask us to correct inaccurate information
* Request deletion of your personal information, where legally permitted
* Object to or restrict certain uses of your information
* Ask how your personal information has been used or shared
If you would like to make a privacy-related request, please contact us through Etsy Messages.
If your request relates to information held by Etsy, such as your Etsy account, payment information, or marketplace activity, you may also need to contact Etsy directly.
8. Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration. Access to customer information is limited to what is necessary for order fulfilment, customer support, and business operations.
9. Marketing
We will not add you to an external mailing list or send marketing emails outside Etsy without your consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Etsy’s policies, or legal requirements. The latest version will always be available in our Etsy shop policies.
