DogWalkies

Handmade Biothane and Tartan Dog Collars and Leashes

St. Albert, Alberta

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    Always handmade just for you and your pet! Each one is custom sized and made to your specifications. Let us know if you need any adjustments before you purchase. It takes us about one week to complete your order.
Web Site: www.DogWalkies.ca
www.etsy.com/shop/dogwalkies

Covid-19 update:
All packages are going out with tracking. There are transit delays, so please be patient. The items are all sanitized before packaging using disinfecting wipes or Lysol spray (aka: "Eau de Covid"). Take care, stay safe and be nice.

All packages are shipped with tracking.

In rare instances, shipping costs can greatly exceed what you were charged. We reserve the right to cancel orders due to this. (IE: Rural Northern Canada)
PLEASE NOTE: We have had difficulty shipping to certain countries, contact me first if you live in: Russia, Turkey, UAE, Italy, China, Brazil, South Africa, Ukraine, Sierra Leone, Libya, Liberia. Packages are very slow to get to you in South America and France.

Announcement

Last updated on 03 Mar, 2021

Always handmade just for you and your pet! Each one is custom sized and made to your specifications. Let us know if you need any adjustments before you purchase. It takes us about one week to complete your order.
Web Site: www.DogWalkies.ca
www.etsy.com/shop/dogwalkies

Covid-19 update:
All packages are going out with tracking. There are transit delays, so please be patient. The items are all sanitized before packaging using disinfecting wipes or Lysol spray (aka: "Eau de Covid"). Take care, stay safe and be nice.

All packages are shipped with tracking.

In rare instances, shipping costs can greatly exceed what you were charged. We reserve the right to cancel orders due to this. (IE: Rural Northern Canada)
PLEASE NOTE: We have had difficulty shipping to certain countries, contact me first if you live in: Russia, Turkey, UAE, Italy, China, Brazil, South Africa, Ukraine, Sierra Leone, Libya, Liberia. Packages are very slow to get to you in South America and France.

Items

223 results
 
Christine and Andre

Contact shop owner

Christine and Andre

Reviews

Average item review
5 out of 5 stars
(1737)

About DogWalkies

Sales 8,648
On Etsy since 2011

How It All Started

Our small business began when taking puppy lessons at our local dog daycare. We needed a martingale collar fro training but were unable to find anything suitable. I whipped up a few on my sewing machine; showed them off in class... one thing lead to another and Dog Walkies was born!

Andre was the force behind the Biothane line of collars. He saw the product and knew right away they would make great collars and leashes. It was a long road to get it going and finding everything but we now have a wonderful line of collars to be proud of!

Shop members

  • Christine

    Owner, Maker, Designer, Photographer

    Home is in the beautiful Canadian countryside with my husband and our daughter. With, of course, our dog, lots of cats. I work from our studio office making collars and leashes for sale online here and through our website.

  • Andre

    Owner, Maker, Designer

    Andre and I now live just outside St. Albert on our farm with our daughter, English Setter and (too many) very 'helpful' cats. Andre designs and makes the Biothane line of collars and leashes.

Shop policies

Last updated on 04 March, 2021
Dog Walkies is a small business that started because we had such a hard time finding unique and quality dog collars and leashes, specifically the Martingale type. I set out to sew just a few for our dogs...

The awesome, water/ mud proof Biothane collars came about after we wrecked too many collars running the dogs through brush and water. My husband, Andre, makes the Biothane style of collars and leashes.

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 24 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
Due to the new GDPR privacy policies, there is a large amount of 'new' things, please read and contact us if you have any concerns.

1- Personal information collection:
To fulfill your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom orders, for example), if you contact me directly.
2-Why we need your information and how we use it:
Your information is used to complete your order(s), to settle disputes, or to provide customer support. Any legal reasons, such as tax law, legal claims, legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law. Also as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.
3-Third parties we share information with:
Etsy, under the Etsy Sellers Policy and Terms of Use. Service providers or shipping providers, which is for delivery mainly or recovery of items lost in transit. Legal reasons or compliance with laws; 1-respond to legal process or to government requests; 2-enforce my agreements, terms and policies; 3-prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or 4-protect the rights, property, and safety of my customers, or others.
4-Data Retention:
Generally we keep information for a period of 4 years to comply with legal responsibilities. Our privacy policy details what we keep.
5-Transfer of information:
We may store and process your information through third-party hosting services in Canada, USA and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. Presently, we do not use any transfer of information and do not transfer the information to any other parties.
6-Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. we describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) WE will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

Contact information:
orders [!at] dogwalkies.ca
Dog Walkies, PO Box 294, St. Albert, Alberta T8N 1N3, Canada.
All collars and leashes are your responsibility once they are shipped.
Use items for their intended purpose only, no unsupervised use. Stay Safe.
Any damages incurred from the use of the collars or leashes are not our responsibility.
Any damage done by a dog (IE: scratching, biting, rough play etc.) isn't our responsibility.
As with similar items; fading, piling and snags might occur with the ribbon. This doesn't interfere with the integrity of the items, just aesthetics. Contact us if you have concerns.
If your collar or leash has any issues, contact us immediately and we will do our best to solve it.
Payment
We accept payment through PayPal, Direct checkout (credit cards), online payments and Etsy gift cards.
Delivery
We ship worldwide from Canada.

Tracking, insurance and guaranteed dates are available for an extra fee.

Approximate shipping transit times:
Canada: 3-12 business days
USA Intl. Air mail: 5-14 business days
International Air mail: 6-17 business days (up to 35 business days)

Business days are Monday to Friday, not including holidays. Customs are your responsibility.

****IMPORTANT INFO*****
We have found some countries are very hard to ship to: Russia, Italy, UAE, Turkey, China, Brazil, South Africa, and Syria are a few. If concerned, please contact us before purchase.
Additional policies and FAQs
FAQ's

Customer: “Do you do custom orders?”
Christine: “Of course! We can even do new designs and patterns if you don’t see something you like.”
Andre: “Sure we do. I just can’t make any martingales or harnesses in Biothane unless I can personally fit the dog for it.”

Customer: “I have not received my package yet, do you have the tracking number?”
Christine: “We ship the least expensive way possible and this doesn’t include tracking (which is an extra fee). The shipping notification will give you a general time as to when the package will arrive.”
Andre: “Tracking is available through the shipping options when you purchase.”

Customer: “I haven't gotten any form of confirmation email for my purchase, yet I've paid.”
Christine: “We send out a confirmation of shipment only. Your purchases/receipts can be found under the ‘you’ tab at the top of the page under ‘purchases and reviews’.
Andre: “You need to change your user settings to get instant notifications to your email.”

Customer: “I placed my order one week before the holiday- will it get here on time?”
Christine: “Unless express shipping is ordered (for an extra fee) we can’t guarantee the ship date.”
Andre: “We custom make every item in the order it is received. The ‘ship by’ is when it will be made by, and then you add the shipping transit time to this. I doubt you will receive it in time.”

Customer: “I want to change my order to express shipping, can you ship it now and then I’ll pay tomorrow.”
Christine: “No, we don’t ship before payment. I can send you a custom listing for the express shipping fee and after you pay for it, we will send the item.”
Andre: “Unfortunately people forgot to pay us and thus ruined it for everyone else.”

Customer: “I need this for my wedding.”
Christine: “Please, contact us right away! We will ship to hotels but need specific info from you.”
Andre: “As long as it’s not this weekend, we can figure something out. Contact us first though.”

Customer: “I ordered a small size collar but it doesn’t fit, it is too wide.”
Christine: “All our collars are sold by width; all sizes are available for all widths. A small collar is 8- 13 inch adjustable, again regardless of width. Contact us if you need further clarification.”
Andre: “A ‘small’ collar size is the (adjustable) circumference. All sizes are the same cost, making it easier for customers to choose the correct size for their dogs. Width is your preference.”

Customer: “I just sent you 5 emails, why haven’t you responded?”
Christine: “Sorry, we take weekends and evenings off as well as holidays. We try to reply to all emails promptly.”
Andre: “Best thing is to leave one email with all the info and questions in it. Include photos if needed.”

Customer: “Can I use your items on humans?”
Christine: “They really are made for dogs and cats only. Please contact us.”
Andre: “Please contact us.”
Privacy
Due to the new GDPR privacy policies, there is a large amount of 'new' things, please read and contact us if you have any concerns.

1- Personal information collection:
To fulfill your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom orders, for example), if you contact me directly.
2-Why we need your information and how we use it:
Your information is used to complete your order(s), to settle disputes, or to provide customer support. Any legal reasons, such as tax law, legal claims, legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law. Also as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.
3-Third parties we share information with:
Etsy, under the Etsy Sellers Policy and Terms of Use. Service providers or shipping providers, which is for delivery mainly or recovery of items lost in transit. Legal reasons or compliance with laws; 1-respond to legal process or to government requests; 2-enforce my agreements, terms and policies; 3-prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or 4-protect the rights, property, and safety of my customers, or others.
4-Data Retention:
Generally we keep information for a period of 4 years to comply with legal responsibilities. Our privacy policy details what we keep.
5-Transfer of information:
We may store and process your information through third-party hosting services in Canada, USA and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. Presently, we do not use any transfer of information and do not transfer the information to any other parties.
6-Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. we describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) WE will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

Contact information:
orders [!at] dogwalkies.ca
Dog Walkies, PO Box 294, St. Albert, Alberta T8N 1N3, Canada.

More information

Last updated on 03 Mar, 2021
Frequently asked questions
Custom and personalized orders

Christine: “Of course! We can even do new designs and patterns if you don’t see something you like. We don't personalize items (IE: add a name or number) only customize.”
Andre: "Yes for all custom orders. I just can’t make any martingales or harnesses in Biothane unless I can personally fit the dog for it.”

Sizing details

Christine: “All our collars are sold by width; all sizes are available for all widths. A small collar is 8- 13 inch adjustable, again regardless of width. Contact us if you need further clarification.”
Andre: “A ‘small’ collar size is the (adjustable) circumference. All sizes are the same cost, making it easier for customers to choose the correct size for their dogs. Width is your preference.”

Wholesale availability

We don't offer wholesale, sorry.

Tracking of packages

All packages come with tracking. We will email you once it's shipped but you can always check on status through your Etsy account. Let us know if you can't find the tracking number.

Express orders

Sorry! Not available as a service right now as the post doesn't have guaranteed dates since Covid-19. Hopefully soon!

Shipping Internationally

We have found difficulty shipping to various countries. Russia, Italy, UAE, Turkey, China, Brazil, South Africa, and Syria are a few. If concerned, please contact us before purchase. We will contact you after purchase if we have any concerns.

Concerns, safety and disclaimers

All collars and leashes are your responsibility once they are shipped.
Use items for their intended purpose only, no unsupervised use. Stay Safe.
Any damages incurred from the use of the collars or leashes are not our responsibility.
Any damage done by a dog (IE: scratching, biting, rough play etc.) isn't our responsibility.
As with similar items; fading, piling and snags might occur with the ribbon. This doesn't interfere with the integrity of the items, just aesthetics. Solid brass will patina and tarnish, baking soda and white vinegar clean it right up! Contact us if you have concerns.
If your collar or leash has any issues, contact us immediately and we will do our best to solve it.