ForeverSoles

Bridal Shoes, Barefoot Sandals and Bridal Accessories

East Ballina, Australia | 4035 Sales

ForeverSoles

Bridal Shoes, Barefoot Sandals and Bridal Accessories

East Ballina, Australia 4035 Sales On Etsy since 2012

5 out of 5 stars (624)
Angie Geurs

Contact shop owner

Angie Geurs

Announcement    We are a small team and are truly focused on creating beautiful, affordable pieces that can be treasured by our precious customers. Every concern and query is carefully responded to. We want to make the whole experience is as special as it can be. Whether our customer is a bride, a beach lover, a free spirit, a hippie, a bohemian princess or all of the above... We want her to feel as if she is being spoilt.

Each piece we produce is lovingly made by hand. Our shoes and jewellery are designed from scratch in our East Ballina studio and made by hand in our ethically accredited sample room in China and India. We use natural tanned leathers, soft kid suedes and a selection of eco-friendly materials to bring together products of the best value for our precious customers.

We hope you find something in our store that connects to your soul. x

Announcement

Last updated on 16 Apr, 2019

We are a small team and are truly focused on creating beautiful, affordable pieces that can be treasured by our precious customers. Every concern and query is carefully responded to. We want to make the whole experience is as special as it can be. Whether our customer is a bride, a beach lover, a free spirit, a hippie, a bohemian princess or all of the above... We want her to feel as if she is being spoilt.

Each piece we produce is lovingly made by hand. Our shoes and jewellery are designed from scratch in our East Ballina studio and made by hand in our ethically accredited sample room in China and India. We use natural tanned leathers, soft kid suedes and a selection of eco-friendly materials to bring together products of the best value for our precious customers.

We hope you find something in our store that connects to your soul. x

Reviews

Average item review
5 out of 5 stars
(624)

Updates

They are here! Our Peace and Love nude bridal shoes are the perfect comfortable leather heel to wear on your wedding day! Shop our ladies nude wedding sandals today!
Our Peace and Love heels in action on the waters edge. Minimal sinking into the sand with the sturdy thicker heels.
Our ivory and nude wedges have been reduced from $199.95 to $169.95! Only a few pairs left and these will never be restocked again!
View all 4 updates

About

About Forever Soles

We are a small team and are truly focused on creating beautiful, affordable pieces that can be treasured by our precious customers. Every email is carefully read, every concern and query is carefully responded to. We want to make the whole experience is as special as it can be. Whether our customer is a bride, a beach lover, a gypsy free spirit, a hippie goddess, a bohemian princess or all of the above... We want her to feel as if she is being spoilt.

OUR MANUFACTURE
Each piece we produce is lovingly made by hand. Our shoes and jewellery are designed from scratch in our East Ballina studio and made by hand in our ethically accredited sample room in China, where we have visited multiple times. We use natural tanned leathers, soft kid suedes and a selection of eco-friendly materials to bring together products of the best value for our precious customers.

We hope you find something in our store that connects to your soul. x

Shop members

  • Angie Geurs

    Owner

    When planning my own wedding, I found it difficult to find a pair of shoes that could take me from rainforest, to beach, to dance floor as my wedding called for. I wanted shoes that were comfortable & natural... and so Forever Soles was born.

Production partners

  • Zoey Zeng

    China

    My talented friend Zoey helps to bring my shoe designs to life. She manages a small factory in China. We work closely together to use the best quality fabrics, leathers and materials to create a comfortable shoes to offer our customers.

Shop policies

Last updated on 10 June, 2019
Avoid That Sinking Feeling On Your Wedding Day! Our unique and modern bridal shoes and barefoot accessories are practical for all outdoor wedding venues and can be worn beyond the wedding day!

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
  • Other Method
Returns and exchanges
I gladly accept returns, exchanges and cancellations
Contact me within: 14 days of delivery
Send items back within: 30 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
RETURNS:

Worried about what size to order? Don't be. If the fit isn't perfect, we'll be happy to arrange a return.

We offer a 30-Day return policy. If 30 days have gone by since your item has been delivered, unfortunately we cannot offer you a refund or exchange.

Sale items are excluded from refunds. (See more on sale items below)

Refund on full priced items must meet requirements:

The original invoice/Order Number is provided as proof of purchase
The item(s) is in original condition and original packaging, have not been damaged. Shoes must not be returned with worn soles – be cautious when trying on to prevent damaging leather soles. If soles are returned marked and not in re-sellable condition you will be contacted by customer service.
Please make sure the tissue paper and little shoe bags are included in return to keep the shoe as safe in transit as possible.
Once your return has been received we will refund you by your original payment method. Returned items will be refunded excluding the original cost of shipping.


HOW TO RETURN:

In order to return your item, please contact us and we will send you a returns form with to download.

Please include the completed form with the returned items and send to:

FOREVER SOLES RETURNS
PO BOX 7092
EAST BALLINA
NSW, 2478
AUSTRALIA

Once we have received your return, we will notify you by email and process your refund within 5 days, please allow up to 10 days for the refund to show in your account.

Please note return shipping is best sent via traceable method (we recommend registered post) to ensure safe and documented delivery. Forever Soles take no responsibility for missing incoming deliveries.


SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded, however you may email info@foreversoles to arrange the return of a sale item in exchange for a credit for our online store in the form of a coupon code.


EXCHANGE

We do not process exchanges. If you'd like to swap sizes, you may purchase another size/item online and we will happily provide a full refund for the original item once returned back to us, provided it is in its original condition, packaging, the original invoice is provided as proof of purchase and is returned within 30 days of delivery (please refer to Refunds and Returns information above).


FAULTY ITEMS

We apologise if an item you have received is not in perfect condition. Please email an image of the fault, along with your proof of purchase to info [!at] foreversoles.com for further review. We have a 3 month faulty claim period. Please note, this excludes general wear and tear.


PAYPAL RETURNS

Free returns for Paypal customers. See Paypal website for more info.

Online shopping just got even easier! We know that you sometimes want to return something and Paypal have now made it incredibly convenient to do so. If you use Paypal to order items online then all you need to do is:

1. Fill out the online form found in the claim portal
2. Add your receipts as proof of postage
3. Submit your claim to Paypal via email
You can find out more on the Paypal website click here.
Payment
Orders must be paid in full before we can ship.

Please check customs and duties tax in your own country as this additional cost is the responsibility of the buyer. If taxes are not paid, item will be returned to us and a refund can be provided excluding all shipping fees.

If you have selected an item that is on sale, it will be valid for an exchange only. No refunds for sale items.
Shipping
POSTAL SERVICE?
We use Australia Post and DHL Express.

Being a bridal shoe company, we believe it's paramount to provide peace of mind with the best possible shipping service that offers the safest delivery for your beautiful quality products.

Once your order ships, you can use your tracking number to find updates via these websites:

Australia Post.
DHL Express.


SHIPPING INFO?
We ship Mondays, Wednesdays and Fridays. Our office hours are 9am to 3pm. We are a small business located in a remote area. All orders are dispatched from our East Ballina location. We will work as quickly as possible to get your order out.

Within Australia -

Regular (Australia Post) -
Flat rate of $9.00 for all orders.
- Delivery within 3-7 business days

Express (Australia Post) -
Flat rate of $15.00.
- Delivery within 1-5 business days (calculate delivery time from East Ballina here).
- Please note: Express (Australia Post) orders will be redirected to your local Post Office if your address is unattended at the time of delivery.

International -

New Zealand - Flat rate of $15.00 (EMS Express)
All International locations - Quote will be estimated at your checkout (DHL Express).
- Delivery within 2-7 business days

Additional Information -

Please enter your shipping address correctly, as once your order has been received and dispatched, we can not alter address details and you will be charged the standard cost of postage.


CUSTOMS IMPORT AND TAX FOR INTERNATIONAL CUSTOMERS?

All international customers are responsible for the customs duties and taxes within their own country. For further information, please contact your local customs office.

Forever Soles will need to declare the full dollar value on international shipments. Unfortunately we cannot put a lower value on the parcel.

If the receiver refuses to pay taxes + duties, the item(s) will be returned to us and the order will be refunded excluding return shipping fee and original shipping fee.
Additional policies and FAQs
SIZING FOR BAREFOOT SANDALS, ANKLETS & BODY JEWELLERY

Most of our jewellery is one size fits most with adjustable clasps and/or extension chains. You will find individual measurements on each page under the product description.


SIZING FOR SHOES

We have a great sizing help page on our website here: https://www.foreversoles.com/pages/sizechart

We use standard EU sizing.


HOW ARE THE ORDERS PACKAGED?

For jewellery, your order will be delivered to you wrapped neatly tissue paper, placed in a small Forever Soles gift bags and placed in a secure envelope to keep your product carefully protected in transit.

For shoes, your order will be delivered to you wrapped neatly in tissue paper, and placed in a calico bag to keep your product carefully protected. We use shoe bags instead of boxes for less impact on the environment and cheaper freight costs for our customers.

DUTIES AND TAXES?

Customs policies vary from country to country; Forever Soles recommends that you contact your local customs office for further information. All international customers are responsible for the customs rates within their own country. Forever Soles will declare FULL value on international shipments and must include an invoice for customs should they require it. Unfortunately we cannot put a lower value on the parcel.


HOW ARE THE PRODUCTS MADE?

We design our styles in Australia and then send our creations off-shore to be manufactured. The designs go through a quality and approval process and are then returned to us where the details are adjusted so they are perfect. Each technical specialist works to ensure the highest quality finish at every step.

We are conscious of our ethical impact and choose suppliers that are 100% accredited (SEDEX audited) with their manufacturing process and give back to their workers and communities.

All designs are carefully checked for quality defects, then packed into tissue paper, a Forever Soles calico gift bag and sent to you in a strong postage bag for protection.