GenWoo

Top Quality Tassel Garlands

Ottawa, Ontario · 4286 Sales

GenWoo

Top Quality Tassel Garlands

Ottawa, Ontario 4286 Sales On Etsy since 2013

5 out of 5 stars
(792)

Shop owner

Genie Woo

Contact

Announcement   Now we ship US orders via USPS! (Read below)
We'd like to provide faster and more secure shipping services to our US customers. So we will bring US orders across the boarder to ship via USPS. We will clear customs for you and ship your order from New York State. Please feel free to contact us if you have any questions.

We ship orders in 2-5 business days for pre-designed products and 1-2 week for custom orders. Large orders may require a longer processing time.

Follow us on Instagram @genwoocraft

Please contact us if you need a quicker turnaround. We'd like to do our best to accommodate.

Bulk orders and wholesale orders are welcome! Please inquire for the pricing.

*Canadian Customers - Please note there's 13% HST/GST associated with your purchase

Many thanks for supporting!

Announcement

Last updated on 19 Dec, 2016

Now we ship US orders via USPS! (Read below)
We'd like to provide faster and more secure shipping services to our US customers. So we will bring US orders across the boarder to ship via USPS. We will clear customs for you and ship your order from New York State. Please feel free to contact us if you have any questions.

We ship orders in 2-5 business days for pre-designed products and 1-2 week for custom orders. Large orders may require a longer processing time.

Follow us on Instagram @genwoocraft

Please contact us if you need a quicker turnaround. We'd like to do our best to accommodate.

Bulk orders and wholesale orders are welcome! Please inquire for the pricing.

*Canadian Customers - Please note there's 13% HST/GST associated with your purchase

Many thanks for supporting!

Genie Woo

Contact shop owner

Genie Woo

View all 184 items

Reviews

Updates

This fabulous bridal shower from our customer featured our always lovely Neutral Blush Tassel Garland!
Order confetti from us and toss it with love! camera by Shelby Rea Photography
View all 25 updates

About

GenWoo Handmade Decoration

Genie made her first tassel garland for her baby boy on the way in summer 2013. After that, she became addicted to tasselling and kept doing it for fun and relaxing. Just to give it a try, she opened an Etsy shop in winter 2013 and listed a few tassel garlands in the shop and received her first order in a short time! The first success encouraged her to keep working hard on her little handcraft business.

Now she's been making wedding and party decorations full-time and turned the hobby during maternity leave into an online business, not only for tassel garlands, but also for confetti, balloons, and many upcoming ones! No matter when, Genie is passionate in handcraft and always insists to provide great quality products and custom design services.

Appreciate your time! Genie loves hearing from you!

Tweet

Around the web

Shop members

  • Genie Woo

    Owner, Maker, Designer

Shop policies

Last updated on 09 November, 2016

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
GenWoo accepts both direct payment through Credit Card and Paypal.

A 13% HST/GST applies for Canadian customers.

We do NOT accept cancellation when the production of your ordered item has been initiated.
Shipping
US Shipping:
First-Class Package or Priority Shipping via USPS (with tracking) - 2-5 business days to deliver after shipping
or Standard Shipping via Canada Post (without tracking): 6-10 business days to deliver after shipping

Canada Regular Shipping (with tracking): Next Day to 7 business days to deliver after shipping

International Regular Shipping (without tracking): 2-3 weeks to deliver after shipping
* Please note that occasionally international package can take up to 6 weeks to deliver due to custom clearance

If you need your order for an event or before a specific date, please leave your event date in the note at checkout or inquire us prior to ordering. We are not responsible for late delivery due to lack of informing event date. This case is also not eligible for returns.

Shipping upgrade is available at different levels at additional costs. You can ask for it or we may recommend the best one to you based on your event date and shipping address.

Shipping Upgrade:
US Tracked Shipping via Canada Post (with tracking): about 1 week to deliver
US FedEx Ground Shipping (with tracking): 3-4 business days to deliver
US Express Shipping via Canada Post (with tracking): 2-3 business days to deliver

Canadian and International buyers - please contact us for shipping upgrade info

NOTE:
- GenWoo ships to the address you left for your order. Please double check that you have the right address. We are not responsible for late delivery and lost item due to wrong address left by customer.
- GenWoo is not responsible for any damage happened during shipping and delivery.
- GenWoo is not responsible for lost or stolen package during shipping and delivery.
- GenWoo is not responsible for any cost associated with customs
Refunds and Exchanges
We accept returns only when you receive wrong items or there's a significant delay in delivery due to GenWoo's delay in shipment.

If you decide to return, please leave everything in its original condition and ship the package back to us as regular parcel. Please do NOT take tassel garland out of poly bag as it will be difficult for you to package it back to original condition.

To process return, please contact us via Etsy convo within 48 hours of receipt. Items must be sent back within 7 days of receipt. The items we receive must be in its original condition. Upon receipt of the item, we will issue a full refund to you.Please provide a picture of your receipt of shipping and we'll reimburse the amount shown on receipt to you. We cover the shipping cost for return.

NOTE:
- Except for Express shipping, any delays caused by post office or couriers are not eligible for return.
- Late delivery due to lack of informing event date by customer is not eligible for returns.
- All sales on custom orders and sale items are final sale and not eligible for return.
- Some exceptions may apply for returns on case-by-case basis.


If you have any confusions, please do not hesitate to contact us.
Additional policies and FAQs
- We do our best to show the real colour of items, while colours may appear differently on different devices.

- We do wholesale orders. Please contact us for details.