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GridHattitude について
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よくある質問
Do you offer bulk or wholesale orders?
Yes, we do! For bulk or wholesale inquiries, please contact us with the details of your request, including the quantity and any customization needs. We will provide you with a quote and estimated processing time.
What is your processing time?
Our standard processing time is 1-5 business days. Custom orders may take a bit longer depending on the complexity of the design. We will provide an estimated shipping date when you place your order.
Do you offer international shipping?
International shipping depends on the product type. Please check the product description. Shipping times and costs vary by location and will be calculated at checkout.
What if I need to change or cancel my order?
If you need to change your order, please contact us within 1 hour of placing it. After this period, we may have already started processing your order. Cancellations are not be possible.
What is your return and exchange policy?
We accept returns and exchanges on non-customized items within 30 days of delivery. Items must be in their original condition, unworn, and unwashed. Please contact us to initiate a return or exchange. Customized items are non-returnable unless they arrive damaged or defective.
What should I do if my item arrives damaged or defective?
We strive for quality, but if your item arrives damaged or defective, please contact us immediately with photos of the issue. We will work with you to resolve the problem, either by sending a replacement or issuing a refund.
How can I contact you?
You can contact us through Etsy messages or email us at gridhattitude@gmail.com. We aim to respond to all inquiries within 24 hours.