💬 FAQ — We've Got Answers (and Great Outfits)
1. What’s your return/exchange policy?
We’re all about good vibes and good fits — which is why we offer exchanges and store credit only. No refunds.
To qualify, your exchange must be initiated and shipped back within 21 days of delivery.
Outside that window? The item will be sent back to you (at your cost), because we both know fashion has timelines.
2. Do you offer free returns?
No, we don’t — return shipping is the buyer’s responsibility.
💌 Pro tip: Use USPS for smooth and affordable service.
🚫 DO NOT reuse our original shipping label or choose “Return to Sender.” This violates our policy and almost always leads to lost packages — which we can’t be responsible for.
📦 IMPORTANT: Keep your tracking number safe like it's a Taylor Swift ticket. Without it, anyone could claim they sent something back (even if they didn’t!). We can only process exchanges/store credit if there’s proof the item made it back to us.
3. What condition must items be in for exchange?
Items must be unworn, unwashed, with tags attached, and totally free from:
Makeup stains
Pet hair
Perfume/body odors
Any “oops, I wore this out already” signs
📹 Every package is opened under video surveillance (yes, really). We’ve seen it all — and sadly, some people still try to take advantage of small businesses. Let’s keep it honest and classy.
4. Do store credits expire?
Never! Your store credit is yours to keep — forever and always.
Come back anytime when you’re ready to treat yourself again.
5. What if I’m not sure about sizing?
We get it — fit is everything!
Reach out to us for exact measurements.
👯♀️ Buying multiple sizes to try on? That’s cool — we offer a refund for the sizes you return.
Just a heads-up: original shipping will be deducted from your refund amount.
