JessicaKennema

Seam Beneath the Stairs

Edmonton, Alberta | 77 Sales

JessicaKennema

Seam Beneath the Stairs

Edmonton, Alberta 77 Sales On Etsy since 2014

5 out of 5 stars (15)

Announcement   FREE SHIPPING on orders over $125 (before taxes and fees). Use code FREESHIP125.

ATTENTION EDMONTON, ALBERTA and AREA BUYERS: Please use EDMONTON coupon code for free shipping if you choose to pick up your order instead of having it mailed. You will be notified when your item(s) is/are ready for pick up.

Announcement

Last updated on 14 Jan, 2019

FREE SHIPPING on orders over $125 (before taxes and fees). Use code FREESHIP125.

ATTENTION EDMONTON, ALBERTA and AREA BUYERS: Please use EDMONTON coupon code for free shipping if you choose to pick up your order instead of having it mailed. You will be notified when your item(s) is/are ready for pick up.

Jessica Kennema

Contact shop owner

Jessica Kennema

Reviews

Average item review
5 out of 5 stars
(15)
View all 15 reviews

About

Seam Beneath the Stairs

Hey, Jessica here.
Wife, Mom, seamstress, designer - a woman of many titles. This, right here, is. my. passion. Two years ago I started Handcrafted by Jessica Kennema. I was totally new at this and it took a lot of trial and error to get to where I am now - which is still not quite where I want to be. One year in and I made the decision to rebrand and change my business name to describe where it all started – beneath my basement stairs while my kids slept! I live in Edmonton, Alberta with my two daughters – Briar and Isobel, my husband Jan and my dog Sam. I have nothing but sincere gratitude to those of you who choose to support my (very) small business, thanks to you I am able to stay at home and raise my girls.
Design, creating, using my imagination - these are my passions and what I truly live for.
My items are all made by me, (while my children sleep) with true love, care and passion. Thank you again, from the bottom of my heart, for supporting my dreams.
With love,
Jessica xo

Shop members

  • Jessica Kennema

    Owner, Creator, Maker

Production partners

  • Peony Lane Poms

    Canada

    Peony Lane Poms e is a Canadian small shop that I order my pom poms from for my beanies.

Shop policies

Last updated on 14 March, 2018
Please send me an e-mail or a message via Etsy's conversation if you have any questions/comments.

Thank you for stopping in!

Accepted payment methods

Paypal Visa Mastercard American Express Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept exchanges
Contact me within: 3 days of delivery
Send items back within: 30 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
My goal is for you to be happy and satisfied with your order, however sometimes things happen beyond my control.

If for whatever reason you are not happy with your order please contact me ASAP and I will to do my best to try and resolve each issue on a case by case basis. You have 3 business days from the order date to contact Seam Beneath The Stairs with any complaints or concerns from date you receive your order.

Seam Beneath The Stairs is not responsible for any shipping errors, late shipments, or misconceived deadlines. No refunds will be given for these shipping issues.

*Exchanges may be given with receipt, buyer pays shipping
Payment
All orders must be paid in full prior to shipping.
Seam Beneath The Stairs accepts PayPal and direct payment via Etsy.

All custom orders are final sale.
Shipping
All of my shop items are shipped from Edmonton, Alberta, Canada via Canada Post. A tracking number will be included for orders over $30 within Canada. Orders shipped to the United States and any other international location may not include tracking or insurance. If you required tracking, insurance or faster shipping please contact me prior to your order so that I can quote accordingly. Items are shipped 3-7 business days from time of order and delivery times (subject to change by Canada Post ) are approximately:

Canada: 2-7 business days

USA: 4-10 business days

International: 10-21 business days

You may choose to ship your items via letter mail for a less expensive option. This option is at the total risk of the buyer as items shipped via this method will not include any tracking information or insurance. Please contact me should you choose this option and I will refund the appropriate shipping costs.

ALL ORDERS: Once the order is shipped, Seam Beneath The Stairs cannot be held responsible for any lost or damaged items or any address errors on the part of the customer, late shipments, or misconceived deadlines. All shipping is approximate in nature. Seam Beneath The Stairs will not be held responsible for additional shipping charges incurred if packages are returned due to an incorrect shipping address provided by the customer or package refusal. Seam Beneath The Stairs is not responsible for any fees or tax applied to your purchase, any fees or tax is the sole responsibility to you, the buyer.
Additional policies and FAQs
Please note that as all items are hand made and unique in their own way and may not look exactly as the ones pictured in my shop. Colours may be slightly different due to computer screen colouring.