KristalVinas

If you are not satisfied with you purchase please contact me within 24 hours after receiving your product. Once I have been contacted, item(s) should be shipped at the buyers expense, unworn and in perfect condition within 7 days for a full refund. If it is a made to order item, it cannot be returned but can be repaired in the event it has been damaged during shipping or resized if needed for wedding or engagement rings at the customer expense (customer has to pay shipping/customs fees), however I do my best to ensure you get the right sizing, but I certainly need your help for this.
Sorry I can not refund shipping costs. Return shipping costs will be paid by customer and a track number will be required, if the item is lost and a tracking number has not been sent, no refunds will be issued. Refund is for merchandise only not shipping fees.
If the merchandise is received with any defect or damage, please contact me immediately after having received your item(s) and send a picture where the damage or defect is so it can be evaluated. Your item will be replaced or repaired depending on the type of damage and you will be notified. No damage or defects claims will be processed if they have not been claimed within 24 hours after having received the piece (date when packaged was received according to tracking reference). Damaged items have to be shipped back for replacement or repair within a week (7 days) after the claim has been placed.

Payment should be done by PayPal only but Etsy Gift Cards are also accepted. Payment should be received within 2 days after purchase, otherwise the order will be cancelled.

All shipping is by air mail unless other wise requested or indicated in the item post. All purchases will be shipped out within 48 hours after payment is received if the item is in stock or within the time frame indicated in the post for items made to order, or as agreed for custom orders. There will be additional fees for priority shipping please contact me to get a quote. Insurance is extra for pieces/orders under $100 unless it is indicated differently on the item's post.
Items are shipped from Vancouver, Canada.
Shipping in the listings is offered to Canada, USA and European Union (including UK) only. For other countries please contact me to get a shipping quote.
In case that customs fees or charges are to be paid, the customer will be responsible to pay them, not the seller. Import/Customs Fees vary depending on the bylaws in each country.
Please contact me before placing your order, if you have any further questions.

Feel free to contact me if you have any further questions or for custom orders. Wholesale on some items are available upon request, contact me for details.