Letters by Linda is committed to 100% customer satisfaction. If you are unsatisfied with your purchase for any reason, we encourage you to contact us within 30 days of the delivery date. The sooner we know about your concern, the better we can assist you in correcting the situation.

Prior to purchasing, we encourage all our customers to read Letters by Linda’s complete policies that guide the handling of your concerns, returns, exchanges and cancellations. The full policy is available on our website at: www.lettersbylinda.com.

Your privacy is important to us. Ordering through out Etsy shop allows us to help you protect your personal information. When ordering you can either create an account with Etsy if you do not already have one, or order as a guest. Your information will only be used by us for the intended purposes of your order and will never be shared with other parties outside of Letters by Linda.

If ordering a photo collage letter, following the completion of your order all photographs pertaining to your order will be permanently deleted and any leftover physical copies destroyed.

Please note, following the completion of your order we may ask you for your permission to add a photo of your finished product to our media outlets for future customers

When finalizing your order you will have several shipping options to choose from including:

- Expedited Parcel (2-7 days delivery)

- Xpresspost (1-2 days delivery)

- Priority (1-day delivery)

Once your order is complete you will be notified. We will then dispatch your order on our next series of shipments. You can expect your order to arrive within the above outlined delivery time frames, depending on your location and postal service workloads.