linenladder

Okanagan, British Columbia

linenladder

Seasonless | Timeless | Uncomplicated

Okanagan, British Columbia | On Etsy since 2016

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

linenladder is taking a short break

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Note from shop owner LL will be closed from Jan 15th - Feb 15th for machine maintenance.

The closure does not affect orders already placed.

We will be responding to messages during this time.

If you have questions regarding your existing order, please contact me either through Etsy or at: hello [!at] linenladder.com

I will respond to your emails within a day.

Best - Robin

Note from shop owner

Last updated on 21 Jan, 2021

LL will be closed from Jan 15th - Feb 15th for machine maintenance.

The closure does not affect orders already placed.

We will be responding to messages during this time.

If you have questions regarding your existing order, please contact me either through Etsy or at: hello [!at] linenladder.com

I will respond to your emails within a day.

Best - Robin

linen ladder

Contact shop owner

linen ladder

Reviews

Average item review
5 out of 5 stars
(345)

About linenladder

Sales 1,210
On Etsy since 2016

We believe clothes are tools for everyday life.

Linen Ladder is a collection of season less, timeless and uncomplicated linen basics. Our designs are simple, interchangeable, versatile, eco-conscious and released in small collections.

Pride in quality from start to finish supersedes all else. Only Standard 100 Oeko Tex Certified linens that meet REACH directives are used. Each piece is carefully designed and constructed with French seams and double fold finished edges.

Ethically produced in our small mountain studio overlooking Okanagan Lake, Penticton, BC.

Robin • designer & owner

Shop policies

More information

Last updated on 28 Dec, 2020
Frequently asked questions
TERMS and CONDITIONS

Welcome to Linen Ladder. When you choose to purchase our product you are subject to the following terms and conditions. We advise you to please read these conditions carefully prior to purchase, as once items have been bought; you are agreeing to abide with these.

RETURNS & CANCELLATIONS

We do not accept returns unless a garment is received faulty.

Contact us prior to your purchase to ensure the correct size order.

In the event a garment is received faulty, Linen Ladder will replace the goods or extend store credit.

CONDITIONS:

To be eligible for exchange/credit, notify Linen Ladder within 72 hours of item receipt.

Eligible returns must be received by Linen Ladder within 14 days of notification in original condition.

SALE ITEMS: Non returnable/refundable. All Sales Final.

CUSTOM ORDERS: Non returnable/refundable unless product is received faulty.

CANCELLATIONS: Please note a $7.50 CAD restocking fee may be applied to International orders for foreign currency conversion fees incurred by Shop.

RETURNED | ABANDONED | DECLINED PACKAGES

Should a customer:

- provide an incorrect/incomplete shipping address

- fail to pick up item at postal outlet/customs before pickup expiration

you have the option to have the package resent at your expense.

Refunds are not eligible should you decide to decline the resending option.

Shipping

Orders are processed and dispatched to Canada Post within 1-14 business days from order placement

Canada/USA | Canada Post Expedited. Includes tracking number and insurance for items lost/damaged by Canada Post.

International Parcels: Canada Post International Air.

Linen Ladder is not responsible for transit delays once the item has been dispatched to Canada Post.

Canada Post Delivery Standard Guidelines

Canada Post DOES NOT GUARANTEE these timeframes as weather conditions, mail volume and special circumstances can delay delivery.

Canada Post has no control once an international package has exited Canadian borders. Packages are subject to the receiving country's customs process and mail delivery system.

Canada: 5-10 business days

United States: 6 - 10 business days

International: AIR: 6 - 12 business days.

Care instructions

Linens are pre-washed in house prior to garment cut. Further shrinkage is minimal to non-existent.

To extend the life of your garment, follow these simple suggestions.

1. Cold water wash by hand or a gentle cycle using mild detergent is recommended. (don’t mix with items that may leave lint)

2. Do not bleach or dry clean.

3. Air dry where possible out of direct sunlight. natural fibres are susceptible

4. Alternatively, tumble dry on low/medium setting for 15 – 30 minutes. Do not use high heat as it can damage fibres. remove your linen item while still slightly damp and hang to finish drying.

5. Clean stains as soon as possible once they appear by gently soaking and washing. Set stains will be difficult to remove.