LittleDutchShop is taking a short break

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Note from shop owner Hi! We are taking a short break.

We will try to answer any questions but have very limited access to internet.

Follow us on Instagram: @littledutchshop

Note from shop owner

Last updated on 20 Jul, 2018

Hi! We are taking a short break.

We will try to answer any questions but have very limited access to internet.

Follow us on Instagram: @littledutchshop

Marieke Deibert

Contact shop owner

Marieke Deibert

Reviews

Average item review
5 out of 5 stars
(1089)
View all 1089 reviews

Updates

We've got a whole batch of new washi tapes up in the shop!
Holy Moly!!! We've got TWO kinds of washi tape with Unicorns new in the shop! unicorn_facerainbowlollipopbirthdayicecream
Cactus pens for daaaays! These are one of my favorite items and one of my bestsellers. Set of 3 pens for only €4,-! Go check it out.
View all 19 updates

Shop policies

Last updated on 08 January, 2018
If you're interested in buying multiple items, shoot me a message. I can tell you the exact shipping costs (I always refund overage shipping costs) or create a custom listing for you with the correct amount for the shipping costs. If the shipping costs of a combined shipping turn out lower I will refund the excess paid to you. If you have any questions, let me know!

Coupon codes you can use:

Get 10% off with a minimum purchase of € 10: code 10OFF
Get 15% off with a minimum purchase of € 20: code 15OFF
Get 20% off with a minimum purchase of € 40: code 20OFF

Marieke

Follow me on Instagram: littledutchshop

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
I want you to be happy with your purchase. If for some reason you're not, contact me within 3 days of receiving your item, ship it back (in its original condition and packaging which means the labels and/or tags are intact), and upon receipt (in new condition) I'll issue a refund minus the cost of shipping. When returning the goods please clearly mark the package 'RETURNED GOODS', to avoid any customs charges to me.

Customer satisfaction is definitely my number one priority. If you have any questions about my products, please contact me before purchasing.

COLOR: Please note: One monitor will display color differently from another; please take this into consideration when ordering. I cannot guarantee that what you receive will have the exact colors of what you see on your screen.

Lost packages or delays caused during shipment, custom Inspection or due to Postal carrier failures will NOT be my responsibility nor will a refund be given.

In case the items arrive damaged, I will require photos as proof of damage before I can refund.
Payment
I accept payments made through Paypal, credit/debit cards, Etsy gift cards and certain other international payment methods. Items will not be shipped as long as your payment hasn't cleared.

Coupon codes must be redeemed at time of check out. I do not issue credits/free product in replace of an unused or lost coupon code. I also cannot issue a refund on a prior/current purchase if a coupon code or sale comes up after the transaction was completed.

Buyers will be responsible for all taxes and duties in their country.

If you would like to cancel your order you'll have to do this within 24 hours after placing it, otherwise I won't accept it. If your order has already been packed within these 24 hours it won't be possible either. In case I wish not to continue the transaction myself, I have the right to cancel the order towards you at any time.
Shipping
I ship worldwide. Please contact me if you have any questions left, I will be happy to help you! Because of several problems with lost packages I no longer ship to Brunei, Dubai and Mexico.

All orders are ready to ship within 1-3 business days. Orders will be shipped with PostNL. Shipping charges are for standard postage and do not come with a tracking number.

You can request for a Track & Trace upgrade to have more insight on the whereabouts of your package. Every order with a total item value of $30 and above will be shipped with Track & Trace automatically, shipping with Track & Trace is $25.

Why do the shipping costs increase when I add more items in my cart?
Each item has additional shipping costs because they are based on their weight. If you add more items to your cart the total weight of your package will be higher, as will your shipping costs. Please note that shipping overages will be refunded!

Please make sure your address on file with Etsy & Paypal is correct as this is where I ship to unless you make prior arrangements with me through an Etsy message.

Unfortunately I have no control over transit time, I’ll mail your order out as soon as possible, this is within 1-3 business days. Please note that delivery times may vary hugely due to customs. International parcels typically take 1-2 weeks to countries outside Europe but it can unfortunately sometimes take up to 6 weeks.

If a package without Track & Trace gets lost I cannot be held responsible.

Customs forms for international shipments will be marked with the purchase price. Buyers are responsible for any import taxes, duties, tariffs, or delivery surcharges assessed by their countries, and should check into those charges before making a purchase.

I'm happy to combine shipping costs and will refund any excess paid. If you're buying several items from my shop and would prefer me to let you know in advance what the combined shipping cost will be, please send me a message and I will be happy to let you know.


If the package comes back unclaimed/unopened because of an incorrect address provided by the customer or unsuccessful attempts for delivery; the customer can pay for reshipping or receive a refund less the shipping cost.

Insurance is optional (but advisable if the item has a high value). Please leave a note to seller when buying your item if you would like insurance on your package. I'll then contact you to let you know the extra cost involved so that you can arrange the additional payment.
Additional policies and FAQs
Custom orders ar always welcomed! If you have any questions please don't hesitate to contact me. Send a private message here on Etsy or feel free to e-mail me at littledutchshop{at}gmail.com.

FAQ

1. How long does shipping normally takes?
Unfortunately I have no control over transit time, I’ll mail your order out as soon as possible, this is within 1-3 business days. Please note that delivery times vary hugely due to customs! International parcels typically take 1-2 weeks to countries outside Europe but it can unfortunately sometimes take up to 6 weeks.

2. How much are the shipping costs?
When you add all items you'd like to purchase into your cart you’ll see the total shipping costs at checkout. These are based on the cheapest Dutch carrier which is PostNL and are without Track & Trace. Because the shipping costs are based on weight it is possible that the shipping costs for an order with multiple items turns out lower. If this is the case I will refund the excess paid shipping costs back to you. Every order with a total item value of $40 and above will be shipped with Track & Trace automatically, shipping with Track & Trace is $25, if you have to pay more than $25 for shipping you will be refunded the difference.
For instance your item value is $50 and you paid $35 for shipping you will be refunded $10. If a package without Track & Trace gets lost I cannot be held responsible.

3. Why are the shipping costs so high?
Unfortunately international shipping from the Netherlands is expensive. Orders will be shipped with the cheapest Dutch carrier which is PostNL without Track & Trace.
As of January 2014 the rates of all standard international mail shipped from the Netherlands to worldwide are equal. So no more seperate rates for nearby countries, or countries in Europe, all international rates are equal.
Each item has additional shipping costs because they are based on their weight. If you add more items to your cart the total weight of your package will be higher, as will your shipping costs.

4. Will you combine shipping?
If you placed an order and want to place another one, I can combine both orders in one package if the first one hasn't already been packed. I'll recalculate the shipping costs once I packed everything and of course I’ll refund you the difference.

5. Can you give me an update on my order?
If you didn’t choose for a Track and Trace upgrade, I'll unfortunately not be able to track your package. You can request Track &Trace upgrade at check out to have more insight on the whereabouts of your package.

6. Do you ship worldwide?
Yes, I ship worldwide.

7. Can I cancel my order?
If you would like to cancel your order you’ll have to do this within 24 hours after placing it. Otherwise I can't accept it. If your order has already been packed within these 24 hours it’s not possible either.

Please note that buyers are responsible for any and all duties and customs charges that may occure
Privacy
PRIVACY POLICY

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

INFORMATION I COLLECT

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.

WHY I NEED YOUR INFORMATION AND HOW I USE IT

I rely on a number of legal bases to collect, use, and share your information, including:

● As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
● When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
● If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
● As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

● ETSY: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
● SERVICE PROVIDERS: I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services i.e. your postal address.
● BUSINESS TRANSFERS: If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
● COMPLIANCE WITH LAWS: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to:
(a) respond to legal process or to government requests;
(b) enforce my agreements, terms and policies;
(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or
(d) protect the rights, property, and safety of my customers, or others.

DATA RETENTION

Please refer to #10 in Etsy’s Privacy Policy. https://www.etsy.com/legal/privacy. I personally do not store, retain or transfer any of your private or public data. My business is run through Etsy and its affiliate platform Pattern. I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period year.

Transfers of Personal Information Outside the EU
Please refer to #8 in Etsy’s Privacy Policy. https://www.etsy.com/legal/privacy. I personally do not store, retain or transfer any of your private or public data. My business is run through Etsy and its affiliate platform Pattern.

YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

● ACCESS: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
● CHANGE, RESTRICT, DELETE: You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
● OBJECT: You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
● COMPLAIN: If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT ME

For purposes of EU data protection law, I, Marieke Deibert, am the data controller of your personal information. If you have any questions or concerns, you may contact me at: info [!at] littledutchshop.com or mariekedeibert [!at] gmail.com and you may contact Etsy at Etsy.com/help for assistance.

Alternately, you may mail me at:

Little Dutch Shop
Bothalaan 63
3707 XJ ZEIST
THE NETHERLANDS