Follow the recommended tips below to care for your new jewelry:
• Put on after applying skin, hair and perfume products
• Remove before physical activity, bathing and going to bed
• Avoid wearing in swimming pools, spas and salt water
• Polish with provided cloth and store in re-sealable bag

Our main metals in jewelry are:
• Sourced from North America
• Premium Quality 14K Gold Filled (Yellow or Rose), or .925 Sterling
Silver

14K Gold Filled
100 times more gold than gold plated and is the best quality alternative to solid gold. A solid gold layer is pressure bonded onto a durable silver alloy. It looks exactly the same as solid gold, is hypoallergenic, very durable and tarnish resistant.

.925 Sterling Silver
Very durable and lustrous. Tarnishing from oxidization is normal over time. Clean with a polish cloth to maintain luster and store in air-tight compartments to prevent oxidation.

Other metals used in our jewelry are:
• Sourced from South Korea
• 16K Gold Plated over Brass, or Gold Vermeil

All pieces are handmade within 1-2 business days of the order date, then sent for shipping.

The processing and shipping times do not include major North American holidays.

If you are in a rush and need your order by a specific date, please contact us and we will do our very best to accommodate.

There are no additional shipping fees for adding extra items to one shipment up to four gift boxes per order max as this is calculated by size and weight of the shipping box. Orders over four gift boxes will require additional shipping.

The arrival date of your piece depends on your location and shipping option chosen. Shipping dates provided are estimates only; we can not guarantee shipping dates on behalf of the carrier.

The carrier and tracking number of your order can be found in the "purchases" section of your Etsy account.

If your order is lost, damaged and/or delayed during shipment due to customs, unfortunately we have no control of that and are not responsible. Please contact the carrier for all delivery related issues.

We guarantee that our jewelry will match the order placed. If not, please contact us within 7 days of receipt and we will be happy to help.

Refund requests are subject to our approval; items must be unworn and in original packaging. Refunds will be paid in the same form of the original purchase method and will equal the price of the item(s) plus any applicable sales tax.

For exchanges, if you want a different item or for your length adjusted, there is a $6 labor fee for each item.

N O T E S:
• DO NOT ship items back without letting us know first
• Customized and personalized jewelry are handled on a case-by-
case basis
• Returns/exchanges will be processed within 7 business days
from when we receive returned items

If you require any last minute changes to your order, please contact us within the first 12 hours of placing the order.

*We only ship to PO Boxes via Canada Post or USPS. However, if alternate address is available, please provide us with the full and correct street address.

*For orders outside of Canada, you may be subject to additional duties/taxes/customs fees and/or refused shipping fees. These are the buyer's responsibility. For more detailed information on any applicable charges, please refer to your country's customs agency website.