ORIGINAL HEALTH DISTRIBUTION LTD. ON LINE STORES SHIPPING POLICY
Original Health Distribution ("we" and "us") is the operator of (https://original-health.net ) (https://yogadesmains.ca) (https://www.etsy.com/ca/shop/MagickeyTeknik ) (https://www.etsy.com/ca/shop/OrgoLifeEnergy) (https://original-health.square.site) (https://orgo-life.com ) (https://magickeyteknik.com ) (https://free-energy-foundation.org ) (https://arunachy.com) ("Websites"). By placing an order through one of our Websites you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1.
GENERAL;
All items are subject to stock availability (at warehouse). We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to wait for restocking of the backordered item or if you would prefer for us to process a refund. All of this can happen because we manage several stores on-line.
2.
SHIPPING COSTS;
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer. All of our shipping has also a VALID TRACKING NUMBER & proper insurance on the package (according to the value purchased).
3. RETURNS
3.1
RETURN DUE TO CHANGE OF MIND OR WRONG ITEM PURCHASED;
Original Health Distribution ltd. will happily accept returns due to change of mind as long as a request to return is received by us within 5 days of receipt of item and are returned to us in original packaging, unused and also in a resellable condition. For this option customer must contact us and fill our Return FORM FIRST, and get our approuval.
Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email, within 48 hours upon receiving.
(Original Health Distribution LTD.) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2
EVERYDAY RETURNS AND EXCHANGE DETAILS & CONDITIONS:
We don't accept returns or exchanges, unless defective or damaged.
We always solve all problems that can occur with the shipping process (damaged items, defective etc…)
No returns without prior authorization. Unauthorized returns will be subject to a restocking fee of 15% of the returned merchandise value. All returns must be pre-approved via e-mail (free.energy.foundation.org@gmail.com) or telephone (514) 800-8693) and have the following words written on the outside of the package AUTHORIZED RETURN.
All claims of loss packages or damaged packages must be made within 5 days of receiving order. We will take care of the problem. As for a package not received to sooner you contact us, the sooner the issue will be resolved.
3.3
CONDITIONS OR RETURN:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
3.4
RETURN FORM TO BE FILLED BY CUSTOMER FOR WARRANTY, EXCHANGE, REIMBURSEMENT OR SATISFACTION ISSUES:
The Customer must fill out our RETURN FORM & WARRANTY (pdf document) FIRST for any Warranty, Delivery issue, Satisfaction issue, Defective product, Missing items or lost package with us, without this document filled and returned to us first, no issues can be resolved.
3.5
WARRANTY RETURNS;
Original Health Distribution will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items, or according to the items purchased, for most of our electronic please refer to the certificate that came along with the item.
Customers will be required to pre-pay the return shipping, however we will not reimburse you for the shipping. But when we receive the defective item, we will upon successful warranty the claim, by fixing it (if possible), giving you a brand new item of the same in replacement, or proceeding to a refund or exchange IN THE CASE OF DISCONTINUED PRODUCT LINES. ..
Upon return receipt of items for warranty claim, you can expect Original Health Distribution ltd. to process your warranty claim within 7-10 days.
Once warranty claim is confirmed, you will receive the choice of;
(a) refund to your payment method (for only discontinued product lines)
(b) a refund in store credit (exchange on a future purchase of a different product)
(c) a replacement item sent to you (if stock is available)
(d) a replacement item sent to you, matching the item you originally purchased with us, but a different model at our cost if any difference for similar options. (If stock is available)
4. Delivery Terms
4.1
TRANSIT TIME DOMESTICALLY;
In general, domestic shipments are in transit for 2 - 7 days (Canada)
For USA from 3-12 days depending on duty and exact location (i.e. Alaska)
For all International shipping in Europe allow 6-19 days depending on duty and location.
4.2
TRANSIT TIME INTERNATIONALLY;
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected and also the CUSTOM DUTY of your country. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3
SHIPPING:
We always ship with tracking number and insured packages,
Customers must pay all importation fees in his own Country (depending on the duty of your country) ,
We can offer duty free paid in advance, with a different shipper CONTACT US for this options as a little extra on shipping might be required. (it is prepaid duty shipping)
4.4
DISPATCH TIME;
Orders are usually dispatched within 2 business days of payment of your order.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.5
CHANGE OF DELIVERY ADDRESS;
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. The customer is responsible and will have to either re-route its delivery to new address or pick it up at the old location (old address).
4.6
P.O. BOX SHIPPING;
Original Health Distribution ltd. will ship to P.O. box addresses using postal services only (USPS & Canada Post) . We are unable to offer couriers services to these locations. For All other international address we need an address.
4.7
MILITARY ADDRESS SHIPPING;
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services. (UPS, Fedex, Dicom….)
4.8
ITEMS OUT OF STOCK;
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock (upon your confirmation of this option ONLY). Or we can show you equivalent other options or simply refund you in full in this particular case. The customer will always have the choice beforehand of selecting the proper option, that suit’s him the best.
4.9
DELIVERY TIME EXCEEDED;
If delivery time has exceeded the forecasted time, please contact us immediately so that we can conduct an investigation. (The usual investigation/trace period is 10 business days).
5.
TRACKING NOTIFICATIONS;
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. If you see that the item is not shipped after 4 days, PLEASE CONTACT US immediately, because that means that there is a problem, we always ship within 2 days, and YES unfortunately packages do get lost, especially a year with COVID-19.
5.1
MONITORING YOUR PACKAGE WITH TRACKING NUMBER;
All customers since they have received a proper SHIPPING tracking number, are responsible for monitoring this, remember your package is insured (worry free). If any delays, weeks go by without monitoring your package, CUSTOMERS SHALL be responsible for this (NOTIFYING US IMMEDIATELY), and will have to wait a 10 day period for an investigation and trace of your package, BEFORE RESOLVING WITH OUR MANY OPTIONS as a remedy for you. The SOONER a customer notifies us, the sooner the issue can be resolved for your entire satisfaction as always.
5.2
DELAYS, PACKAGE LOST FOR ANY ORDERS WITH US BY OUR SHIPPING SUPPLIERS:
If for some reason a package is missing, delayed or has maybe been lost or has not arrived on time, Please contact us immediately (reseaumagickey@gmail.com), because we care and we make sure that you get your Packages Ordered with Us.
If missing or lost we contact our Shipping Supplier immediately and we ask for a 10 days delay, so we can properly trace, do an investigation with our supplier, to see where is the package and what is the issue.
This delay is imposed to us by all of our suppliers, it is out of our hands, but we deal with it (meaning we are responsible with our choosen suppliers). If lost or missing after this 10 day delay (Trace & Investigation) we can immediately REIMBURSED OR RE-SEND to you the same order by EXPEDITED service with a proper tracking number and or course proper insurance for all of our packages. You the customer choose which option is suitable to you.
6.
PARCELS DAMAGED IN TRANSIT;
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service immediately. If the parcel has been delivered without you being present, please contact customer service with next steps. And always remember we take insurance of all of our shipment, and the system work their own responsibilities, that we have paid for you (the Customer).
7. DUTIES & TAXES
7.1
SALES TAX;
Sales tax has already been applied to the price of the goods as displayed on the website were you did the buying.
7.2
IMPORT DUTIES & TAXES;
Import duties and taxes for international shipments may be liable to be paid upon arrival in your destination country. This varies by country, and Original Health Distribution ltd. encourage you to be aware of these potential costs before placing an order with us. Remember that you (the customer) are responsible to pay the duty.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Original Health Distribution ltd. at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8.
CANCELLATIONS;
If you change your mind before you have received your order. We are only able to accept cancellations before (at any time before the order has been dispatched) your shipping TRACKING number has been issued. Once issue to you the package is already on its way, remember we are very fast on shipment to you, so average is you only have 2-3 hours tops to do this.
If an order has already been dispatched, please refer to our refund policy.
9.0
INSURANCE;
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1
PROCESS FOR PARCEL DAMAGED IN-TRANSIT;
We will process a refund or replacement as soon as the courier has completed their investigation into the claim. Our waiting period for this is 10 days (business days). Only then we proceed immediately to the remedy chosen by the customer (re-shipping can also be an option).
9.2
PROCESS FOR PARCEL LOST IN TRANSIT;
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost. (10 business days)
9.3
FORM TO BE FILLED BY ALL CSTOMERS FOR AN ISSUE: WARRANTY, DELIVERY, DEFECTIVE OR SATISFACTION ISSUES.
The Customer must fill out our RETURN FORM & WARRANTY (pdf document) first for any Warranty, Delivery or Satisfaction issue with us, without this document filled and returned to us first, no issues can be resolved.
10.
CUSTOMER SERVICE;
For all customer service enquiries, please email us at reseaumagickey@gmail.com or you can call us at: +1 (514) 800-8693
11.
RETURNS AND EXCHANGE DETAILS;
I don't accept returns or exchanges, unless defective or damaged.
We always solve all problems that can occur with the shipping process (damaged items, defective etc…)
No returns without prior authorization. Unauthorized returns will be subject to a restocking fee of 15% of the returned merchandise value. All returns must be pre-approved via e-mail (reseaumagickey@gmail.com) or telephone at +1 (514) 800-8693) and have the following words written on the outside of the package AUTHORIZED RETURN.
All claims of loss or damage must be made within 5 days of receiving order. We will take care of the problem. We will also send to you the proper forms for this.
12.
CONDITIONS OF RETURN
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The Customer must fill out our RETURN FORM & WARRANTY (pdf document) first; for any warranty, delivery or satisfaction issue with us, without this document filled and returned to us first, no issues can be resolved.
13.
SHIPPING & DELAYS;
We always ship with tracking number and with proper insurance for all of our packages (SHIPPING OUT TO CUSTOMERS).
Customers must pay all importation fees in his own Country (depending on the duty of your country) ,
We can offer duty free paid in advance, with a different shipper CONTACT US (reseaumagickey@gmail.com) for this options as a little extra on shipping might be required. (It is prepaid duty shipping) . FOR THIS OPTION PREPAID DUTY PLEASE CONTACT US BEFORE MAKING THE PURCHASE, otherwise we will have to send to you an extra bill concerning this extra fees.
14.
DELAY OR PACKAGE LOST, FOR ANY ORDERS WITH our SHIPPING SUPPLIERS;
If for some reason a package is missing, delayed or has maybe been lost or has not arrived on time, Please contact us immediately (reseaumagickey@gmail.com), because we care and we make sure that you get your Packages Ordered with Us.
If missing or lost, we will contact our Shipping Supplier immediately and we ask for a 10 days delay, so we can properly trace, do an investigation with our supplier, to see where is the package and what is the issue.
This delay is imposed to us by all of our suppliers, it is out of our hands, but we deal with it (meaning we are responsible with our chosen suppliers). If lost or missing after this 10 day delay (Trace & Investigation) we can immediately REIMBURSED OR, WE CAN RE-SEND to you the same order by EXPEDITED service with a proper tracking number and or course proper insurance for all of our packages. You the customer will have the proper option to choose for you (which is more suitable for you).
The Customer must fill out our RETURN FORM & WARRANTY (pdf document) first for any warranty, delivery or satisfaction issue with us, without this document filled and returned to us first, no issues can be resolved.
14.1
RETURN FORM TO BE FILLED BY CUSTOMER FOR WARRANTY, EXCHANGE, REIMBURSEMENT OR SATISFACTION ISSUES;
The Customer must fill out our RETURN FORM & WARRANTY (pdf document) FIRST for any Warranty, Delivery issue, Satisfaction issue, Defective product, Missing items or lost package with us, without this document filled and returned to us first, no issues can be resolved.
15.0
QUESTIONS ABOUT YOUR ORDER?;
Please Contact Us if you have any problems with your order.
EMAIL: reseaumagickey@gmail.com or by phone: +1 (514) 800-8693, Accepted
Exceptions may apply, but we must submit this then to our head Offices in Calgary first. And remember we are here for you to have an amazing experience with us.
16.
GIFT WRAPPING;
If you want a package address as a gift for someone, along with a nice card, we offer this. Please Contact Us in advance for this option.
THE ADMINISTRATION TEAM!
Version 1.8, update on 01-01-2021
Shipping Policy by Original Health Distribution LTD.
FOR ALL BRANDS: Magickey Teknik®, Original-Health.net®, Orgo-life®, AC7®
THE ADMINISTRATION
Off.: +1 (514) 800-8693 or by email: reseaumagickey@gmail.com
ADDRESS: 231 Sherbrooke Street, #262, Magog, QC., Canada, J1X 3W8
For the Magickey Teknik , Orgo-Life & Original-Health.net Brands
