Minipott

> All pieces are dish washer safe!
> Most items are also micro-wave safe, unless noted specifically on the item listing
> My pieces are made with stoneware, and dark stoneware specially can get very hot in the microwave, so I recommend you are careful when taking them out after reheating. I recommend using oven mitts or a dishcloth.

> For wholesale inquiries, please email me at cp.gibbard@gmail.com

All items are hand-made to order, unless marked as ready to ship. Since I am making each item individually based off your order, a lead time of 4-6 weeks should be expected. I will try and complete your order as fast as possible to ensure that you get your item as quickly as possible.
If you need something by a specific date please get in touch and we will figure out together what we can do to make it happen.

If any of the items in your order arrive broken or damaged in transit, please do the following:
1. Let me know as soon as possible, within 5 days of receiving your package.
2. Please provide photos of the damage
3. Please provide photos of the box if it was damaged, if not please let me know

I will replace any items that have been damaged in transit at no cost to you :) Nothing is worse than having something arrive broken, and it is just as devastating for me. The cost associated for me to replace items for free is significant, but I am happy to do it for anyone who has received a broken item!

Alternatively, we can arrange to refund the items that arrived broken, if you contact me within 5 business days of receiving your package.

Yes! Definitely :) Send me a message and we will set it up and I can provide you with a coupon code to waive the cost of shipping on your order. Once your piece is made, I will send you a message through etsy to let you know your pottery is ready. If you prefer I contact you another way to let you know, please indicate during check-out :)

Many people request personalized initials to be added to the bottom of their mugs, because I am offering made to order items I am more than happy to do this! I do however ask that you add the "Add Custom Lettering" listing to your order to let me know you want the personalization. It is only 3$ CAD to add personalization.

https://www.etsy.com/ca/listing/938145259/personalization-embossed-initials-name?ref=shop_home_active_1

Adding this item to your order will add a delivery cost, but I will reimburse you the extra shipping cost after you place your order. Unfortunately this is the best way I could find to deal with this issue.

Custom items are final sale.

I accept returns from customers in Canada but at this time cannot accept returns from customers outside of Canada.

All customized items are final sale. If you want initials engraved or any other customized item I cannot accept returns for those items.

Items that are returned will be reimbursed but customers are responsible for postage cost of returned items. I will not refund postage price on the original order.

Thank you for understanding!

Most of the items in my shop are made to order. This means that when you place an order, it gets added to my production queue. Pottery can be a very long process that involves many steps. From preparing the clay, to making the piece, waiting for it to dry a bit before you can add finishing touches, or assemble the different parts, then wait some more for it to dry enough to put in the first bisque firing, then glazing it, and firing it for the glaze firing.

There are a lot of steps in the process, and I work from oldest order to newest. When you place an order I am not always able to start working on it right away, as there are often other orders in the queue ahead, which is why there is a production time of about 4 weeks.