NORIx2

Privacy Policy for NORIx2
This Privacy Policy describes how and when NORIx2 ("we," "us," or "our") collects, uses, and shares information when you purchase an item from our shop, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third-party services you access through Etsy. For more information, please refer to the Etsy Privacy Policy directly.

1. Information We Collect
To fulfill your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as:

Your name, email address, and shipping address.

The specific product details, quantity, and finishes you ordered.

Any custom specifications for bespoke orders, including custom dimensions, design sketches, vector graphics, logos, or reference images provided via Etsy Messages.

Note: For security and compliance, we do not have access to your credit card details, billing address, or bank information; all payment processing is handled exclusively and securely by Etsy.

2. Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:

Order Fulfillment: As needed to provide our design and fabrication services, such as evaluating custom requests, manufacturing your order, settling shipping logistics, or providing customer support.

Compliance & Legal Obligations: When necessary to comply with a legal obligation, tax audit, or court order, or in connection with a legal claim, such as retaining information about your purchases required by financial law.

Consent: If you have provided your affirmative consent (for example, by opting into our studio's updates or inquiries), which you may revoke at any time.

3. Information Sharing and Disclosure
Information about our customers is vital to our studio. We share your personal information for very limited reasons and under strict circumstances, as follows:

Etsy: We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service Providers: We engage trusted third-party fulfillment and logistics partners (such as USPS, UPS, FedEx, or international shipping carriers) to deliver your orders. We share your shipping and contact information with these entities only to the extent necessary to perform these services.

Legal Compliance: We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or government requests; (b) enforce our studio policies, terms of purchase, and liability agreements; (c) prevent, investigate, and address fraud, safety risks, or technical and manufacturing issues; or (d) protect the rights, property, and safety of our customers or others.

4. Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. We generally keep your transaction data and custom order records for a period of 7 years to align with corporate tax and legal auditing standards.

5. Your Rights
If you reside in certain territories, including the European Union (EU), you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in specific cases:

Access: You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the information below.

Change, Restrict, Delete: You also have rights to change, restrict our use of, or request the deletion of your personal information. Absent exceptional circumstances (such as where we are required to store data for legal or tax reasons), we will fulfill your deletion request.

6. How to Contact Us
For purposes of applicable data protection laws, I am the data controller of your personal information for this shop. If you have any questions, concerns, or wish to exercise your rights regarding your personal data, you may contact us directly at any time via Etsy Messages.