NathalieRoze

Upcycled Cashmere Hats & Eco-Accessories

Toronto, Ontario · 82 Sales

NathalieRoze is taking a short break

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Note from shop owner Nathalie-Roze is taking a self-care/bereavement leave. Thanx for your understanding.

Note from shop owner

Last updated on 01 Jun, 2018

Nathalie-Roze is taking a self-care/bereavement leave. Thanx for your understanding.

Nathalie-Roze

Contact shop owner

Nathalie-Roze

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Shop policies

Last updated on 31 December, 2016

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I genuinely want all of my customers to be happy with any & all purchases from my shop, and will gladly refund payments & or exchange items that are returned to me in a reasonable amount of time (at the customer's expense). If there is a problem, I only ask that you please convo me right away. Returns must be made within 2 weeks of receiving your order, and goods must be in the same new/unworn condition in which they were sent.
NOTE: Used or damaged items will not be accepted.

On the rare occasion that an order goes awol, I will replace it with an item as close to the original as I can. However, since most of my designs are made using vintage & reclaimed fabrics/notions, it's rarely possible to recreate the identical item.
Payment
Payment options include PayPal, Visa, Mastercard & Etsy gift cards.
Shipping
Generally, delivery is via Canada Post's standard parcel service. If you require tracking or rush-delivery, there will be an additional charge (please convo me with details re: your desired timeline *prior* to making your purchase).
Additional policies and FAQs
CUSTOM ORDERS
I'm very happy to create a Toque (Beanie Hat), Cowl, Headband, Blanket or Cushion (or other items) using your sentimental sweaters & textiles. I've made various pieces for my Toronto customers from sweaters & other garments belonging to special people past & or present - often from items that once belonged to a parent, grandparent or partner. Please convo with me re: what you're after, and I will do my best to make it happen. Custom/bespoke designs start at $20 extra per item (in addition to what I'd charge for it in my shop) - pricing on more involved projects depends on the level of work & volume of supplies required. Custom orders can normally be completed in approx. 7-10 - if you're interested in this idea for a personalized gift/time-sensitive occasion, please be in touch asap. Holiday orders should be placed by November 15th, ideally.
NOTE: I can also add hand-cut fabric or leather initials to most designs on the outside or the lining (cost: $10).

WHOLESALE
I wholesale my designs to select indie boutiques in Canada & beyond. If you are interested in carrying my line in your shop, please message me, and I'll send you details re: pricing and minimums, etc. Wholesale orders are generally shipped out in 2 weeks.