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Frequently asked questions
I have received a damaged book, what do I do?
I can understand how disappointing it can be to receive damaged books. While I take immense pride in packing my books to the highest standards with multiple cushioning layers and sturdy boxes, damage can rarely occur during transit or customs checks.
Minor Imperfections: Aside from the actual printing of the pages, my books are 100% handmade. It is normal for minor imperfections such as, imperfections in the vinyl design, slightly inconsistent overhang on the cover, small marks on the cover or end pages, differences in hues of the printed cover design, slight lifting of the end band, etc. We kindly ask you to consider these as part of the unique, handcrafted nature of the books.
If the damage is significant,please contact me within 24 hrs
What is the Refund Policy?
Due to the artisanal nature of bookbinding, all sales are final and I do not issue refunds or accept returns.
If significant damage occurs during shipping: please contact me within 24 hours of delivery with a description and photos, and I’ll do my best to make it right!
If the damage is significant, such as ripped pages, a detached cover, or extensive warping, please contact me!
What services does onceuponabind.com offer?
We offer a wide range of services including brand new rebound books, custom rebound orders, and imperfect rebound books sold at a discounted price. Book restorations on a case to case basis.
Please contact me at: Courtney@onceuponabind.com for more detailed inquiries, or restoration projects.