PristineJewelry

Natural Sapphire Engagement Rings and Jewelry

Liverpool, Nova Scotia | 1154 Sales

PristineJewelry

Natural Sapphire Engagement Rings and Jewelry

Liverpool, Nova Scotia 1154 Sales On Etsy since 2011

5 out of 5 stars
(378)

PristineJewelry is taking a short break

Loading

Note from shop owner Thank you for visiting our shop. We have moved everything over to our other shop here on Etsy; Pristine Gemstones. Come over and visit us there! Copy and past this address to your browser: www.etsy.com/shop/pristinegemstones

Note from shop owner

Last updated on 17 Jul, 2018

Thank you for visiting our shop. We have moved everything over to our other shop here on Etsy; Pristine Gemstones. Come over and visit us there! Copy and past this address to your browser: www.etsy.com/shop/pristinegemstones

Rogerio Graca and Andrea Van Wilgenburg

Contact shop owner

Rogerio Graca and Andrea Van Wilgenburg

Reviews

Average item review
5 out of 5 stars
(378)
View all 378 reviews

Updates

Gemstone jewelry sale - 15% off from November 17th to December 1st
15% off ready to ship engagements until Jan 24 in celebration of our 5th year online. Take advantage because we don't normally have sales since our gemstones are already at or near to wholesale pricing. Coupon code RUBY15 at checkout

About

Precision cut gemstones by Rogerio Graca; the signature of our fine engagement rings and jewelry

In this shop, we use precision cut, wholesale priced gemstones by Rogerio Graca. You can visit our loose gemstones shop here on Etsy as well: www.etsy.com/shop/pristinegemstones

We operate our home-based business from just outside of Liverpool, Nova Scotia offering our gemstones and jewelry via our two Etsy shops; PristineGemstones and PristineJewelry and via our website: www.pristinegemstonejewelry.com

Rogerio started developing his gem cutting skills and talents over 24 years ago in his homeland of Brazil in a small town called Teofilo Otoni; in the interior of Minas Gerais. This area of Brazil is well-known for its rich gemstone deposits. Since then, Rogerio has served jewelers in North America as a professional gem cutter and wholesale supplier of gemstones. We now offer his work and gemstones directly to the public.

Rogerio uses a "Precision Cut" machine that allows him to cut his gemstones at their correct refractive index. Not all colored gemstones that you see on the market are cut properly (only about 5% are precision cut). A gemstone must be cut at its correct refractive index to reach its potential in brilliance.

Andrea, Rogerio's wife and business partner, works as our design consultant. She coordinates the creation of her designs along with our highly skilled and experienced team. Each of our team members has been honing their skill for more than 20 years; from Rogerio our gem cutter and goldsmith, to our CAD and casting technicians, to our stone setters. Our team's goal is to create beautiful, as well as lasting quality, fine gemstone jewelry.

In our production, we may also use components from Stuller (www.stuller.com), a US manufacturer of jewelry components for North American jewelers of over 40 years.

The accent diamonds in our mounts are purchased in the US and are conflict free determined by the Kimberly Process. Most of the gold in our settings comes from recycled and refined material.

Some of our pieces have been featured with Huff Post Weddings: http://huff.to/1IOa9r3

Please read our Frequently Asked Questions blog question #1 for more 3rd party information on us. http://pristinegemstonejewelryfaq.blogspot.ca

For details on the custom order process, you can visit our blog at the following link: http://pristinegemstonejewelryintro.blogspot.ca/

When customers choose one of our pieces to symbolize a memorable life event, we truly feel honored. We take that responsibility seriously treating our customers in the way we would wish to be treated.

We hope to have the opportunity to work with you someday!

~ Andrea & Rogerio

Shop members

  • Rogerio

    Owner, Gemcutter, Photographer

    Professional gemcutter and supplier of gemstones. For over 24 years Rogerio has provided his services and gemstones to jewelers across western Canada. Now Rogerio offers his gemstones, services, and expertise directly to the public.

  • Andrea

    Owner, Designer, Customer Service

    Design consultant, customer care, and order processing

  • Ruby & Layla

    Inspiration, Source Of Joy, Entertainment

    These girls add something special to each day of our lives. Their constant display of the joy of life and their exuberance are contagious, and their antics are always putting smiles on our faces. We thought they deserved a special mention.

Production partners

  • Carlos

    Toronto, ON

    CAD and casting technician

  • Pino

    Toronto, ON

    CAD and casting technician

  • Steve

    Halifax, NS

    Stone setter

  • Stuller

    Lafayette, LA

    Stuller is a US manufacturer of jewelry components and finished jewelry for North American jewelers for over 40 years.

Shop policies

Last updated on 17 October, 2017
We make it beautiful and we make it better....just for you!

Quality made genuine gemstone engagement rings, other fine gemstone jewelry, as well as precision cut loose gemstones are our specialty.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • Gift cardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 6 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Non-Custom Jewelry

For "ready to ship" items, we offer a 14 day, no questions asked, return policy. This means that you can have the item in your possession for 14 days prior to posting for return. You will receive 100% refund of your purchase less our shipping fees and any costs for resizing, engraving, or other alterations. Items must be returned in their original condition. Customers are responsible for the costs of return shipping with a tracking number and signature upon delivery. Please contact us prior to returning an item for specific instructions.

Custom Jewelry

For custom orders, sales are final unless in the unlikely occurrence we do not deliver what we had agreed upon, or that your item has defects. In that case we would provide a full refund. Items being refunded will need to be returned in their original condition with all original documentation. Again, please contact us prior to returning any items for instructions.

Warranty

All of our gold, platinum, and palladium pieces are warranted for one year from date of purchase for any defects in materials or workmanship with the exception of necklace chains. The item may be returned for repair or replacement. Any modification or alteration by another jeweler will void the warranty.

Our priority is your satisfaction, so we stand behind our gemstones and our work.

Appraisals

Any item valued over $1800USD is eligible for a complimentary appraisal prepared by a local, 3rd party, GIA graduate gemologist and licensed appraiser. For items valued below $1800USD, appraisals or certificates are available for an additional fee.
Payment
We accept payments via money order, by PayPal account, and Etsy accepts credit cards on our behalf via Etsy direct checkout.

Payment plans:

Our payment plans are basically layaway plans. If you would like to receive your item sooner than you would using our layaway plan, PayPal credit may be a better option. Here is a link to PayPal's credit service: https://www.paypalcredit.com/index.html

For those of you who don't mind putting an item on layaway, most items over $500USD are eligible for the plan. Please contact us about the item in which you are interested for eligibility.

For items that are eligible under our payment plan, they can be purchased in three or fewer equal installments, all made within one four month period.

If payment is not complete within four months, if an order is cancelled during the plan, or if the item is returned, all payments will be refunded less a $75 non-refundable amount.

For custom orders of finished jewelry, we require 50% down before we begin work to complete the order. Custom orders are non-refundable as long as we complete the order to the agreed upon specifications. Custom orders generally take 3 - 6 weeks for completion; however, due to the nature of custom work we cannot guarantee a completion date, nor can we rush orders, although we will do our best for you.
Shipping
Shipping Policy

All of our items are shipped with tracking and insured by our business until received at the recipient address.

Please allow 4-6 weeks before shipping of any custom items. All other items are shipped within 3-5 days. Shipping takes approximately 3-7 business days in the US and approximately 2 days in Canada. If you live abroad, please contact us for estimated shipping times.

NOTE: Please keep in mind that all shipping providers have a disclaimer saying they are not responsible for delays at customs or delays due to Acts of God. Therefore, we can never guarantee a shipping time 100% .
Additional policies and FAQs
Taxes: For all orders delivered within Canada, applicable taxes for the shipping address will apply.

Please note that all of our communications regarding purchases are done via email for organizational reasons. However we do understand concerns about shopping online; therefore, we offer a courtesy call to every new customer so that our customers can hear the voice behind our online shops. If you would like such a call, please email us or leave a message at 902-350-0025. We are operating on Atlantic Time in Canada.
Privacy
We do not sell or use your personal information for anything other than transactions within our company. We will not offer for sale, solicit or share your name, address, email address, purchase information or other personal information with any outside entities. You will never be contacted by Pristine Gemstone Jewelry for any reasons other than to address your initiated inquiries, purchases and emails. If you specifically request that we add you to our mailing list, then we will contact you from time to time to let you know of company news and updates.

More information

Last updated on 17 Oct, 2017
Frequently asked questions
How can I be confident in your products, pricing and service?

We completely understand that purchasing gemstones and fine gemstone jewelry is a daunting process at the best of times; particularly over the internet.

To help you know about with whom it is that you are working, we have compiled information on us from 3rd party sources on our website blog. There is a limit to the amount of information that we can share here on Etsy FAQ, so please copy and paste the following URL to your address bar: http://pristinegemstonejewelry.com/frequently-asked-questions/

Question number 1 in the FAQ should provide all of the information that you are looking for.

Why aren't your gemstones already certified?

Because we are wholesale suppliers, we carry 1000s of gemstones, and it isn’t feasible to have all of our stones certified, nor would it be standard practice for any supplier. The reason for this is that appraisals/certificates should be prepared by an objective 3rd party. Using an in-house gemologist is a conflict of interest. Therefore, when it is time to have a stone certified/appraised we send it out to a 3rd party.

Rogerio has been wholesaling and cutting gemstones for over 24 years. He is very skilled at identifying stones.

We offer complimentary appraisals on all of our items priced over $1800USD. For items below $1800USD, if a customer requests an appraisal or certificate, there will be an additional fee of $60USD

Do you offer layaway plans or financing?

We do offer layaway plans; however, we encourage our customers to use Paypal Credit rather than set up a layaway plan with us. Using PayPal credit, you get your piece right away and can use it for any item listed in our shop (we would not even know you used Paypal credit).

To use Paypal credit you just need to have a Paypal account and select "paypal credit" at check out. It is very simple. Fore more info, visit https://www.paypalcredit.com/index.html

Our payment plans are 3 equal installments that must be completed within 2 months. Shipping gets charged on the first installment. There is a restocking fee if there is a cancellation or return under a payment plan.

Are your sapphires heat treated or treated at all?

We are limited for space to answer that question here on Etsy, so please copy and paste this URL in your address bar and you will be redirected to our website blog: http://pristinegemstonejewelry.com/non-heat-treated-sapphires/

Custom and personalised orders

We do offer custom orders. Please copy and paste the following URL to your address bar to read details about the custom order process with us.

http://pristinegemstonejewelry.com/pristine-gemstone-jewelry-custom-orders-the-process/

Why are your shops in USD if you are located in Canada?

Although we are indeed operating from just outside of Liverpool, NS Canada, because we are an online business and sell to the globe, our website and Etsy shops are in USD. If you have any further questions or need more clarification, please email us at info@pristinegemstonejewelry.com