RadiantRays

Your satisfaction is important to me. If you have any concerns, please let me know so that we can work out a solution, such as a refund or replacement. Please do not request a refund due to your country's customs duties or taxes.

Refunds are accepted within 14 days of receipt. Please let me know. Return shipping is the buyer's responsibility and upon receiving the item in original condition, I will issue a full refund of the purchase price of the item minus the shipping. Many of my items are sent via secure packaging, without tracking, thus once it is sent, then Radiant Rays cannot be responsible for lost or stolen mail. Therefore, please ensure your address is correct when ordering. Nondeliveries on items without tracking will not be refunded.

Smaller items can be sent in an envelope packet while larger items or more expensive items need to be sent via parcel with tracking. I have boxes to protect fragile gemstones and earring stud posts in shipping which will fit in envelope packets/ letter mail or larger boxes for upgraded shipping with tracking.

Payment via Paypal or Credit Card.

Your item will be packaged and shipped within 1 to 3 business days, unless otherwise notified.

All items are shipped via Canada Post. Items such as earrings that are thin (0.8 in.) can be shipped via Large Envelope or upgraded for tracking. Larger items and higher priced items will need to be sent via Parcel which can include insurance and tracking. Upgrades are available as requested.

I will happily ship directly to a giftee as well as include a personal note as requested, just leave me the info in the note to seller at checkout.

SHIPPING TIMES:
I allow the post office up to 2 weeks for Domestic delivery, 3 weeks in the USA and up to 4 - 6 weeks for International delivery before refunding for non delivery.

Thank you for your understanding!

Please remember that shipping around any holiday can be unpredictable and Expedited and X-presspost upgrades are recommended to ensure faster delivery times!

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IMPORTANT NOTE: International buyers are responsible for any and all Customs Charges, Taxes and Additional Postal Fees.
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Deliveries within Canada and the USA generally take 3 to 9 business days. International deliveries vary greatly depending on the choice of mailing via air or surface. Larger and heavier packages cost more. The following prices are based on the minimum quotes since my jewelry products and wool sculptures are light weight.

Estimated Canada Post Shipping Costs and Delivery Time Guidelines 2016:

Within CANADA:
~ Large Letter => $2 - $3 (thin, 0.8 in.), no tracking, no insurance
~ Large Letter Registered => postage + $9, insured (thin, 0.8 in.)
~ Regular Parcel => $12+ depending on size and weight, delivery takes 2 to 9 business days, tracking, insurance is an extra $2.25
~ Xpresspost => $14+, depending on size and weight, delivery up to 2 business days (guaranteed), tracking & insur. included.

To the USA:
~ Large Letter Post => $3, (thin, 0.8 in.) no tracking, no insurance
~ Light Packet => $6, no tracking, no insurance
~ Small Packet => $8, no tracking, no insurance
~ Tracked Packet => $16, delivery takes 4-7 bus. days, with tracking and insur.
~ Expedited Parcel => $22, takes 5 - 6 business, with tracking and insurance
~ Xpresspost => $37, takes 3 - 4 business days, with tracking and insurance

To INTERNATIONAL:
~ Large Envelope => $6 takes 4 to 7 bus. days, no tracking, no insur. (0.8" thick)
~ Light Packet => $9
~ Small Packet Air => $10, delivered in as little as 6 days, no tracking, no insur
~ Tracked Packet Air => $42, takes 6 - 10 bus. days, tracking, insurance
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~ Small Packet Surface=> $8, delivered in 4 to 6 weeks, no tracking, no insur
~ International Parcel Surface => $38, takes 4 to 6 weeks, insurance

reference: https://www.canadapost.ca/tools/pg/prices/CPprices-e.pdf

Local pick-ups are an option but must call first. No drop-ins. Not set up for shopping.

Gift Option:
I will happily ship directly to a giftee as well as include a personal note as requested, just leave me the info in the note to seller at checkout.