RaquelChelouche

Your satisfaction with your Subtle Harmony purchase is important to us. If your item is damaged when it reaches you, we will provide a replacement or a refund. Please contact us as soon as possible upon receiving of the damaged item, so that we can work out the details with you.

If you are not satisfied with your purchase for a reason other than damage, you can return the item after contacting us first -
please notify us within 5 days of receiving the item to let us know the reason for the return and to obtain details about returning.

The purchase will need to be returned in its original condition and with safe packaging. You will be refunded the amount you paid, minus the shipping fees. Also, please note that return shipping charges are the buyer's responsibility.

Return damage goods

We can only replace the exact item and version you ordered, and you are responsible to return the damaged item within 30 days.

cheli387 accepts payment via Paypal. If you'd like to pay using a credit card, you may still do that using Paypal without having to sign up for an account.

All transactions must be paid within 48 hours of purchase unless otherwise arranged. If payment is not received, I reserve the right to cancel the transaction.

Custom orders require a 50% down payment before work can begin. When the item is finished, I'll take pictures and post them for your approval before listing it for the remainder of the price.

Payment is due upon purchase at checkout. At this time, payment is through PayPal only. You do not need to have a PayPal account to make a credit card payment through PayPal.

All packages are shipped with Canada Post Small Package unless otherwise requested and paid for. Packages do not come with a tracking number or insured.

***I recommend to upgrade to shipping with tracking number, signed by receiver (buyer) and insured.
Unfortunately, lately in Canada packages have been stolen from from front doors and in other cases content of package have been stolen.

Most of my items are made to order. So to ship the finished product depend on the item ordered. Please be contact me if the item you order require a fast shipping. I will do my best to make your wish come true.
For customers outside the Canada: Any customs fees or taxes are the responsibility of the buyer. You need to be aware that your own country's customs service may impose a range of import fees, taxes, tariffs, duties at the time of delivery. These are not in our control and we have no way of knowing when or if they will be imposed or how much they might be. For information you should contact your local customs agency.

Delivery Estimates Per Canada Post are the following:

To Canada: Standard Shipping (3-10 business days )
You can upgrade shipping to Xpress traceable shipping with the upgrade button
If you require another shipping method please advice by email

To USA – 5 to 14 business days
You can upgrade your shipping to a traceable shipping form.
Tracking number and coverage.

INTERNATIONAL:
International orders are being shipped via Canada post Air.
traceable
* Express shipping:
* Express shipping via DHL or UPS is available upon request. Please contact me if you need it before placing an order, so we can adjust shipping prices.

International customers are responsible for any duties, taxes, or fees imposed beyond Canada postage originally paid.