This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from Red Hill Woods (RHW), contact us, or otherwise use our services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
To fulfil your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal/Zip code, payment information, phone number, and the details of the product(s) that you are ordering.
Why We Need Your Information and How We Use It
RHW relies on a number of legal bases to collect, use, and share your information, including:
1. As needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support.
2. When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list.
3. If necessary, to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law
4. As necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as: a. providing and improving our services; b. we use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
The protection of your information important to us and we respect your privacy. For very limited reasons and in few we may share your personal information, for example:
1. Etsy - RHW shares information with Etsy as necessary to provide you services/products and to comply with obligations under both the Etsy Seller Policy and Etsy Terms of Use.
2. Service providers - RHW contracts certain trusted third parties to perform functions and provide services to our business, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
3. Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
4. Compliance with laws. RHW may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: a. respond to legal process or to government requests; b. enforce our agreements, terms and policies; c. prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or d. protect the rights, property, and safety of our customers, or others.
Data Retention
RHW retains your personal information only for as long as necessary to provide you with services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 6 years.
Your Rights
If you reside in certain territories, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are described below:
1. Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
2. Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (i.e., where we are required to store data for legal reasons) we will generally delete your personal information upon request.
3. Object. You can object to our processing of some of your information based on our legitimate interests. In such case, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
4. Complain. If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Us
For purposes of general data protection law, I, David Borsellino, am the data controller of your personal information. If you have any questions or concerns, you may contact me at redhillwoods@outlook.com
If you wish to access, correct or delete personal information held by Etsy, you may contact Etsy at Etsy.com/help for assistance, or send a request directly to Etsy.
