RhonaJean
Toronto, Ontario |
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Shop policies
Last updated on
18 December, 2013
Welcome to Rhona Jean- where we take pride in creating fresh, new jewellery by combining beautiful elements from around the world to create one of a kind items. Please shop with confidence! I love my customers and appreciate your patronage. Please check my policies below. If you have any questions that aren't answered here, just send me a message and I'll get back to you as soon as possible.
Erin K, a jewelery designer from Toronto, Ontario began crafting pieces of jewellery in June 2012 and self-taught herself how to make each and every inspired design. With a keen eye for design, Erin began making jewellery for herself and discovered that her talents were well received by those around her. Erin always strives to establish and create the best in terms of aesthetics, quality of workmanship and quality of design in each piece she makes. Erin intuitively works to create custom pieces for people and sees a therapeutic aspect of creating jewellery with semi-precious stones.
She is often inspired by all that surrounds her- thus enjoys picking up beautiful items everywhere she can to be able to create her custom designs. Rhona Jean is very excited about the new beginning for this company and cannot wait to see where it goes in the future. Please read the important policies below before making a purchase with Rhona Jean.
Erin K, a jewelery designer from Toronto, Ontario began crafting pieces of jewellery in June 2012 and self-taught herself how to make each and every inspired design. With a keen eye for design, Erin began making jewellery for herself and discovered that her talents were well received by those around her. Erin always strives to establish and create the best in terms of aesthetics, quality of workmanship and quality of design in each piece she makes. Erin intuitively works to create custom pieces for people and sees a therapeutic aspect of creating jewellery with semi-precious stones.
She is often inspired by all that surrounds her- thus enjoys picking up beautiful items everywhere she can to be able to create her custom designs. Rhona Jean is very excited about the new beginning for this company and cannot wait to see where it goes in the future. Please read the important policies below before making a purchase with Rhona Jean.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Please consider all sales as final. Exchanges for store credit may be considered on an individual basis. In such cases, return shipping costs are responsibility of the customer, and the item must be in it's original, un-worn condition.
I describe all my items in great detail, please ask any questions before purchasing. If you find that adjustments are required for a better fit (eg. length of necklace or bracelet) then I would be happy to help you adjust the pieces where possible, with shipping paid by the customer both ways.
I would like all of my customers to be happy, so if you are not satisfied with your purchase, please contact me within 3 days of receiving the item with any concerns. If you are unsatisfied with your experience, I would appreciate if you please send me a message to work something out instead of leaving neutral or negative feedback.
Custom orders are also final sale.
I describe all my items in great detail, please ask any questions before purchasing. If you find that adjustments are required for a better fit (eg. length of necklace or bracelet) then I would be happy to help you adjust the pieces where possible, with shipping paid by the customer both ways.
I would like all of my customers to be happy, so if you are not satisfied with your purchase, please contact me within 3 days of receiving the item with any concerns. If you are unsatisfied with your experience, I would appreciate if you please send me a message to work something out instead of leaving neutral or negative feedback.
Custom orders are also final sale.
Payment
Rhona Jean accepts PayPal for Etsy purchases. You can make a payment through Paypal with credit card even if you don't have a Paypal account.
Please ensure that you pay in full within 24 hours of purchase. I reserve the right to cancel orders that are unpaid after 24 hours.
New to Etsy? Enjoy! Check out this step by step guide to purchasing here: http://www.etsy.com/help_guide_checkout.php
Please ensure that you pay in full within 24 hours of purchase. I reserve the right to cancel orders that are unpaid after 24 hours.
New to Etsy? Enjoy! Check out this step by step guide to purchasing here: http://www.etsy.com/help_guide_checkout.php
Delivery
Your item will arrive safely and securely in a little jeweler's gift box, or for thinner items, packaged in a postal gift bag and shipped in a cardboard photo mailer for quicker and more cost effective shipping. Shipping fees already include the materials and resources involved for packaging and mailing.
With most items I ship via Canada Post light packet.
Delivery estimate times:
REGULAR SHIPPING: (NO TRACKING)
CANADA: estimated 5-10 business days from day shipped (one to two weeks from day shipped)
USA: estimated 5-10 business days (one to three weeks from day shipped).
USA (Eastern) & INTERNATIONAL: could take as long as 2-4 weeks (10-21 business days) for delivery, depending on your location (mail going to Eastern North American usually takes longer) and depending on the speed of customs. I will not consider an item lost until 4 weeks has passed from the date of mailing. There is no tracking or insurance with regular shipping. International Items could take longer, it is out of my control with regular shipping method.
For Faster and Tracked shipping, alternatively, by request I can send through registered mail (expedited) includes tracking and insurance but costs extra. Please send me a message to inquire how best to meet your needs. I would make a revised listing reserved for you with the adjusted price, or send an invoice to your paypal after purchase.
Please note that customers are responsible for their own potential tax/customs fees of their country.
With most items I ship via Canada Post light packet.
Delivery estimate times:
REGULAR SHIPPING: (NO TRACKING)
CANADA: estimated 5-10 business days from day shipped (one to two weeks from day shipped)
USA: estimated 5-10 business days (one to three weeks from day shipped).
USA (Eastern) & INTERNATIONAL: could take as long as 2-4 weeks (10-21 business days) for delivery, depending on your location (mail going to Eastern North American usually takes longer) and depending on the speed of customs. I will not consider an item lost until 4 weeks has passed from the date of mailing. There is no tracking or insurance with regular shipping. International Items could take longer, it is out of my control with regular shipping method.
For Faster and Tracked shipping, alternatively, by request I can send through registered mail (expedited) includes tracking and insurance but costs extra. Please send me a message to inquire how best to meet your needs. I would make a revised listing reserved for you with the adjusted price, or send an invoice to your paypal after purchase.
Please note that customers are responsible for their own potential tax/customs fees of their country.
Additional policies and FAQs
If you would like a different quantity of an item, or a length adjustment (eg. Necklace or earring length) please message me, I'd love to help you out.
If you see something in my SOLD items that is not currently available in my shop, please feel free to inquire to see if I can make it again, as for many items it's very likely that I could!
Many of my pieces are one-of-a-kind or made in very low quantities. Please be aware with the beauty of natural gemstones, pearls and handmade wire wrapping - there might be ever so slight variations of your item and the piece in the photo. Some items listed will be the exact piece that you will receive, as noted in item descriptions. I welcome custom orders :) Thank you for supporting handmade art!
{{{ JEWELLERY CARE TIPS }}}
Some tips to keep jewellery 'like new'.
ALL JEWELLERY
As with all bead/fashion jewellery, take off before showering/sleeping/putting on perfume, and keep clean & dry in a closed zippy bag when not in use. Your jewellery will look like new for longer when you take care of it.
STERLING
Sterling silver naturally oxidizes with normal wear and exposure to the air. When not wearing, you can slow down tarnish by storing jewellery in a closed zippy bag preferably in a dark place.
To clean sterling: A great at home remedy - To brighten Sterling Silver chain and components rub gently with baking soda and water. Rinse and pat dry. Can even try doing the rubbing gently with a soft old tooth brush if there are lots of small crevices. You could also polish jewellery with a jewellery cleaning cloth.
SILVER PLATE & BASEMETAL JEWELLERY: Plated components may eventually fade over time but will last much longer if not over worn. Wear the jewelry only when going out, and avoid rubbing against surfaces like the table etc.
To clean silver plate & basemetal Jewellery: If you would like, on the rare occasion, you can wash/rinse gently with mild detergent and water. Do not scrub! Take off before shower/sleep/perfume application.
SWAROVSKI CRYSTAL COMPONENTS:
Swarovski Crystal beads when touched by skin/hands can look less sparkly over time with natural oils from skin and fingers. I encourage you to clean them on occasion so they sparkle like new, with a clear jewellery cleaner or eyeglasses lens spray and a soft cloth. Also do not hit them against hard surfaces/objects, as they are not a hard material and can chip if rough with them.
If you see something in my SOLD items that is not currently available in my shop, please feel free to inquire to see if I can make it again, as for many items it's very likely that I could!
Many of my pieces are one-of-a-kind or made in very low quantities. Please be aware with the beauty of natural gemstones, pearls and handmade wire wrapping - there might be ever so slight variations of your item and the piece in the photo. Some items listed will be the exact piece that you will receive, as noted in item descriptions. I welcome custom orders :) Thank you for supporting handmade art!
{{{ JEWELLERY CARE TIPS }}}
Some tips to keep jewellery 'like new'.
ALL JEWELLERY
As with all bead/fashion jewellery, take off before showering/sleeping/putting on perfume, and keep clean & dry in a closed zippy bag when not in use. Your jewellery will look like new for longer when you take care of it.
STERLING
Sterling silver naturally oxidizes with normal wear and exposure to the air. When not wearing, you can slow down tarnish by storing jewellery in a closed zippy bag preferably in a dark place.
To clean sterling: A great at home remedy - To brighten Sterling Silver chain and components rub gently with baking soda and water. Rinse and pat dry. Can even try doing the rubbing gently with a soft old tooth brush if there are lots of small crevices. You could also polish jewellery with a jewellery cleaning cloth.
SILVER PLATE & BASEMETAL JEWELLERY: Plated components may eventually fade over time but will last much longer if not over worn. Wear the jewelry only when going out, and avoid rubbing against surfaces like the table etc.
To clean silver plate & basemetal Jewellery: If you would like, on the rare occasion, you can wash/rinse gently with mild detergent and water. Do not scrub! Take off before shower/sleep/perfume application.
SWAROVSKI CRYSTAL COMPONENTS:
Swarovski Crystal beads when touched by skin/hands can look less sparkly over time with natural oils from skin and fingers. I encourage you to clean them on occasion so they sparkle like new, with a clear jewellery cleaner or eyeglasses lens spray and a soft cloth. Also do not hit them against hard surfaces/objects, as they are not a hard material and can chip if rough with them.