Every purchase is greatly appreciated as it allowsme to stay at home with my kids and to continue doing what I love, and spreading that love with new unique items!
Accepted payment methods
Returns and exchanges
I am only unable to accept a return if the item was in a smoking environment or otherwise damaged by customer.
If your item was *damaged during shipping* please contact me ASAP. I will need you to keep the packaging as well as take photos of the package and the item so I will be able to file a claim with the postal service. I will send out a new item to you within 3 days of receiving these photos, taking additional precautions to ensure no damage on the replacement shipment.
If you *changed your mind on a non-custom order* but the item has already shipped I am happy to refund within 7 days of shipment if the item has not been damaged and shows no signs of wear. In order to receive your refund you will need to return the item in resalable condition in order to receive a refund less the cost shipping. Buyer will need to pay return shipping costs.
*All orders* that you are unsatisfied with due to MY error, such as wrong sizing or wrong color are eligible for refund or replacement if they are returned in the condition they were received. I will refund for the cost of shipping back and replacement will ship out within 3 days of return tracking provided, or full refund will be processed once item has been received.
*Custom orders* that you are unsatisfied with due to YOUR error, such as wrong sizing or wrong color are eligible for refund or replacement if they are returned in the condition they were received and are resalable items. Buyer is responsible for all shipping costs, replacement will be sent within 3 days of returned item being received in resalable condition, or refund or sale price less shipping will be processed after returned item is received in resalable condition. Items that are not resalable are not eligible for refunds, but I will replace the item at a discounted price plus shipping costs.
No refunds on PDF Patterns.
At this time, Paypal and Direct Checkout are the only accepted forms of payment.
"Made to Order"
Cancellations must be completed within 24 hours of purchase on made to order items to avoid supply fee of 25% of purchase price because after 24 hours I will have started the creation process for your order.
"Ready to Ship"
Cancellations must be completed within 24 hours of purchase on ready to ship items to avoid shipping fee being non-refundable.
For returns on already shipped items please see the Refund section.
Typically items will be shipped within 5-10 days and take an additional 3-5 days with the postal service. If your item will take more or less time, it will specify so in the item listing.
I will have delivery confirmation on the item and if the tracking shows the item did not reach you I will work with you quickly to track it down or send a replacement. Please be aware that USPS will not allow a lost shipment claim to be filed until 5 days past expected delivery date.
Please allow extra time during the holidays, while very few packages are genuinely lost, the post offices do get backed up and even misrouted for a short time.
International shipments are via USPS first class - tracking information may not be available after the item reaches customs. If you have any issues with the item being damaged or missing please contact me so I can work with you on it.
Please note that international shipping can take weeks to arrive - depending on time in customs and your country's postal service.
Average time received is 2 weeks after shipping.
Please be aware that buyer is responsible for any customs fees or taxes incurred.
Additional policies and FAQs
Toys and hats are suitable for hand washing and gentle play.
I use plastic craft eyes that have a washer on the back. However, even though I have never been able to separate these if you are giving to a young child, please use your own discretion and supervision as these are NOT designed or intended for children under 3 but instead as a collectible item.