SuttonSmithworks

Custom Jewellery & Keepsakes - Made Especially For You

Winnipeg, Manitoba · 374 Sales

SuttonSmithworks

Custom Jewellery & Keepsakes - Made Especially For You

Winnipeg, Manitoba 374 Sales On Etsy since 2015

5 out of 5 stars
(99)

Announcement   Welcome to Sutton Smithworks. We create unique and custom jewellery, such as modern wedding bands, birthstone jewelry, handmade women's and men's jewelry and keepsakes for every occasion in our shop. We will work with you to help turn your dreams into a reality!

Sutton Smithworks was founded in 1993 in Winnipeg, Manitoba, Canada by our head goldsmith, Tom Sutton. Our business is built on a foundation of honesty, integrity and creativity, which we are committed to pass on to you through our unique collection of jewellery and services.

For details on our process and shipping please check out Policies before purchase:
www.etsy.com/ca/shop/SuttonSmithworks/policy

Follow us on Social Media:
www.suttonsmithworks.com
Instagram @ssmithworks
www.facebook.com/suttonsmithworks

Announcement

Last updated on 23 Jun, 2018

Welcome to Sutton Smithworks. We create unique and custom jewellery, such as modern wedding bands, birthstone jewelry, handmade women's and men's jewelry and keepsakes for every occasion in our shop. We will work with you to help turn your dreams into a reality!

Sutton Smithworks was founded in 1993 in Winnipeg, Manitoba, Canada by our head goldsmith, Tom Sutton. Our business is built on a foundation of honesty, integrity and creativity, which we are committed to pass on to you through our unique collection of jewellery and services.

For details on our process and shipping please check out Policies before purchase:
www.etsy.com/ca/shop/SuttonSmithworks/policy

Follow us on Social Media:
www.suttonsmithworks.com
Instagram @ssmithworks
www.facebook.com/suttonsmithworks

Tom and Peggy Sutton

Contact shop owner

Tom and Peggy Sutton

View all 181 items

Reviews

Average item review
5 out of 5 stars
(99)
View all 99 reviews

About

Custom Jewellery Made Especially For You

Sutton Smithworks was founded in 1993 in Winnipeg, MB Canada. Our business is built on a foundation of honesty, integrity and creativity, which we are committed to pass on to you through our unique collection of jewelry and services.

Tom Sutton’s goldsmith career started young and it became a passion that would continue onto his later years. For 13 years he was a goldsmith at one of the most recognized jewellers, Birks Jewellers. In 1993 Tom constructed Sutton Smithworks Ltd. As the family name grew throughout the city the business became established and was forced to expand in additional staff, equipment and technology. Alongside his wife Peggy Sutton, their son James Sutton and the rest of the staff continually work together to create unique and inspiring custom jewellery that has often brought clients into tears of joy.
As time moves families experience life and death in several different ways but regardless of how or when Sutton Smithworks is there to lend a hand, to celebrate or commemorate with a unique keepsake that will last a life time.

Multiple staff members are Accredited Jewellery Professionals, certified in Jewellery manufacturing, allowing them to educate you so that you can make an informed decision that best suits your lifestyle and jewellery needs. Feeling at ease knowing you are well taken care of and that your jewellery is in the right hands gives a rare feeling after leaving such an establishment; piece of mind. When multiple employees look forward to and strive to go to work every day because they do not look at it as having a job – they look at it as coming home – you know you have found the beginning of forever.

In May 2015, we decided to expand our unique, custom jewellery to a wider audience who would like a high quality, very detailed, one-of-a-kind jewellery piece that will definitely make a lasting impression.

We can create that unique piece that suits your style. We put our heart into creating your custom piece because that is our passion: making jewelry especially for you.

Shop members

  • Tom Sutton

    Owner, Head Goldsmith

    Tom is the master Goldsmith behind the scenes here at Sutton's

  • Peggy Sutton

    Owner

    Peggy is Tom's loveley wife and is also an Accredited Jewellery Professional

  • James Sutton

    CAD/CAM Technician

    James is a Wizard with our CAD/CAM machine which is what is used to design a 3D image of your custom jewelry for our wax mill.

  • Lori Johnston

    Pearl Professional

    She is the queen of pearls and all things stringing.

Shop policies

Last updated on 17 July, 2018
We create unique, custom jewellery for every occasion. Sutton Smithworks will work with you to help turn your dreams into a reality.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
There will be no refunds or exchanges available for personalized and custom-made items. All sales are final unless the item is different than the description or faulty. The buyer is responsible for shipping fees if an item is returned.

We ensure to package the item as carefully as possible.
Payment
Payments are due in full before shipping. We accept PayPal or credit card payments through Etsy.

*Once your order has been placed, we cannot cancel your order.
Shipping
Each item will be packaged ready for gifting. It will then be carefully wrapped, well padded and then placed in a bubble envelope before it goes out to be shipped to the customer.

We strongly advise you place your order 6 weeks prior to a special occasion or holiday which the custom item will be created for.

CUSTOM ORDERS: Please allow 1 to 2 weeks to process Custom Orders. We will then ship through Canada Post with tracking.

READY TO SHIP ITEMS: Please allow 1 to 5 business days to process items that do not require re-sizing. We will then ship through Canada Post.

Estimated regular shipping times (without upgrades) via Canada Post:
- Canadian orders will arrive in approximately 1-7 business days.
- U.S. orders will arrive in about 5-8 business days.
- International will be in about 6-10 business days depending on your location.
* It may take longer due to holidays or peak shipping times and customs.

Ready to ship items purchased in standard shipping does NOT include tracking, you may upgrade shipping during checkout. Items without tracking may take longer to arrive than the above estimated dates as we are shipping it with the most economical postage options via Canada Post. If your item is a time sensitive purchase please select an upgraded shipping option.


CUSTOMS, DUTIES & TAXES
Please be aware that international & US customers are responsible for all duties, taxes and fees associated with customs. These are separate and not included with your purchase. It is the customer's responsibility to interact with customs, if needed, to have your package delivered.

DELAYS & RUSH DELIVERY
We will not be responsible for the delay of your expected delivery caused by our shipping company, held back by customs or any factors which are beyond our control.

Contact us should you require a faster shipment for an additional fee.

UNCLAIMED PACKAGES
We will not be responsible for incorrect or incomplete addresses. Please ensure the shipping address you provide is accurate before placing the order.

Please send us a message if you have further questions or for additional information/instructions in regards to your order.
Additional policies and FAQs
REACH OUT:
Feel free to contact us through Etsy Conversation or through email info [!at] suttonsmithworks.com

Follow us on Facebook, Twitter and Instagram to see whats new and our most recent custom pieces:
www.facebook.com/suttonsmithworks
www.instagram.com/ssmithworks
www.twitter.com/ssmithworks

HOLIDAYS
We will not be shipping any items on major Canadian holidays such as:
Canada Day, Canadian Thanksgiving Day, Christmas Eve and Christmas Day, New Year's Eve and New Year's Day.

More information

Last updated on 17 Jul, 2018
Frequently asked questions

Sunday-Monday Weekend!

Our physical store hours are Tuesday to Saturday. We try to take some time off on the weekends (which is Sunday and Monday for us).

Messages will be checked on occasionally, but sometimes we don't make it through over the weekend. Rest assured that all of your inquiry or custom request will be answered as soon as possible on Tuesday.