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Reviews
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Ileana on 07 Oct, 2022
5 out of 5 starsBeautiful frame, too bad it does not come in 1.9cm width. Sana is very helpful.
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Lee on 14 Sep, 2022
5 out of 5 starsGood quality, custom sized frame which looks great. Thank you 🙏
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Daisy on 18 Aug, 2022
5 out of 5 starsBeautiful frame. Customer service was amazing. She was very busy and so the frame took a bit longer to arrive but she communicated very well and I’m so pleased I waited :)
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Amy on 11 Jul, 2022
4 out of 5 starsI can’t say enough nice things about this seller-very responsive and gets back to you very quickly. The frame was extremely well packaged. All this being said, I would have loved to have received some instructions on how to put the frame back together after putting the puzzle in the frame. I would also liked to have received some kind of device to push the puzzle to the front of the frame, especially for the price. From a distance, the frame looks good. Up close the corners lack a bit closing, no matter how hard I tried to work with it. Overall, I am happy with the frame. With a few tweaks from the seller, it could be perfect.
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tito on 10 Jul, 2022
4 out of 5 starsIt didn't meet my expectations because it was delivered almost two months instead of less than a month..but I understand it's the logistical issue and the covid.
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Cancellations: not accepted
Please contact the seller if you have any problems with your order.
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Frequently asked questions
Why is the manual not included in the package I received (for frames)?
The manual is available for download on the listing itself. A link is provided for downloading as we are an environment-friendly, paperless company.
Where is our shipping center?
All our merchandise ships from Canada.
Do you take returns?
We cannot cancel orders after they have gone into Production. We do adhere to high standards. If there is a problem with any artwork or frame, we will replace it.
Why is my shipment late?
Shipments are late due to supply chain issues. If that is the case, we will reach out to you advising you about the delays.
Where are you located?
Our HQ is in Toronto, Canada. We have been in business since 2005 (17 years).
How long does it take to get a refund or price adjustment?
You should see a refund within 21 days from The Art Shop