TerraFinds

Important Unique Little Things For Your Creations

New York, United States 118318 Sales On Etsy since 2009

5 out of 5 stars (35355)

TerraFinds

Important Unique Little Things For Your Creations

New York, United States | 118318 Sales

All Items

Terra

Contact shop owner

Terra

Announcement    💎 NEW items added every week!
💎LOTS OF CHAINS BACK IN STOCK! LINKS BELOW
https://www.etsy.com/ca/shop/TerraFinds?search_query=CHAINS

🦅 USA Orders:
United States Postal Service (USPS) First Class / Priority | 5-10 business days
🍁Canada Orders:
Chit Chats Express Courier | 2-8 business days
🌐 International Orders:
Asendia International Courier - tracking to most countries | 5-22 business days
📧Contact us for Insurance
🌐Countries that have full tracking: https://pastebin.com/0ePDGPX2

More shipping and store information is available here:
www.etsy.com/shop/TerraFinds/policy

Announcement

Last updated on 20 Jun, 2019

💎 NEW items added every week!
💎LOTS OF CHAINS BACK IN STOCK! LINKS BELOW
https://www.etsy.com/ca/shop/TerraFinds?search_query=CHAINS

🦅 USA Orders:
United States Postal Service (USPS) First Class / Priority | 5-10 business days
🍁Canada Orders:
Chit Chats Express Courier | 2-8 business days
🌐 International Orders:
Asendia International Courier - tracking to most countries | 5-22 business days
📧Contact us for Insurance
🌐Countries that have full tracking: https://pastebin.com/0ePDGPX2

More shipping and store information is available here:
www.etsy.com/shop/TerraFinds/policy

Reviews

Average item review
5 out of 5 stars
(35355)

About

Working hard is easy to do when you love what you're doing

We hunt and design to bring you many little wonderful pieces and parts, and we know you are the experts of putting them together beautifully.

You trust us enough to tell us what colors you like, what kind of findings you need, how important findings and jewelry parts are for your designs, and your wishes to have fine handmade findings for your projects. We listen and try to make your wishes come true by working hard, and working sincerely with everyone and that includes the manufacturers and helpers.

We love our work, and as the saying goes, "love what you do and you will never work a day." We would like to thank you from the bottom of our hearts because it is the etsy community and our awesome customers that have allowed us to do what we love!

Shop members

  • The Team

    Owner, Maker, Designer, Curator

    We are a group who love to travel, eat, and work hard. Our little etsy business is the reason we laugh together, eat together and work hard together.

  • Talented Designer Huili

    Designer

Shop policies

Last updated on 01 August, 2019
Welcome to TerraFinds!

We are friendly and helpful. We love to see your finished jewelry made with our findings. We travel far to HAND PICK quality pearls and gemstones for your creations. We will try our very best to provide you with excellent customer service, to ensure that your shopping experience with Terrafinds will be a great one. Don't forget to tag us on Instagram and use #TerrraCollections/#TerraFinds!

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 3 days of delivery
Send items back within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Your satisfaction is guaranteed!!

Our Sender address is not the return address to return items. We are not able to receive packages ship to Sender address and will not be responsible for package you return to sender address without informing us.

You must inform us before you return any item that you do not wish to keep, we will send you the return address for returning items.

You can return any unused items. Return shipping is paid by BUYERS.

To complete a refund, BUYERS MUST:
- must inform us before returning products
- wait for package to arrive, we cannot refund packages in transit
- send us a convo within 3 days, return item within 7 days of receiving
- keep item in unused condition and in original, or similar packaging

We do not accept returns for:
- used items, beads or pearls on 1/2 or full strand is considered used if you remove them from the strand. We have tags on pearl and bead strands, we only accept return if our tag is still on the strands
- damaged items caused by user error
- earrings/ear post/ear hook items (due to hygiene reasons)
- stamping blanks products
- final sale items
- Custom Listings like pearl cup installed
- cut chains/chains by foot
- items returned to us by UPS, DHL, Fedex
- customers who did not convo us to inform us of return
- return requests beyond 7 days of receipt

After we receive the returned items:
- we will issue refund less shipping cost and 15% restocking fee
- we do not apply discount coupons after purchases if buyer did not apply to purchase

Final sale items:
No return and refund for FINAL SALE items, insurance will guarantee the items are not damaged if insurance is purchased, we cannot guarantee if you like the colors, shape or personal expectations.

****IMPORTANT****
We will provide a Canadian Return address for all buyers. Items must be returned to the Canadian return address provided. There is a $5 charge for returns not sent to our provided address AND/OR "return to sender" as marked by USPS.

All order purchase via paypal cancel before we ship will cost 0.30 by paypal, this fees will not be refunded.
Payment
We accept Etsy Direct Checkout (all major credit card) and Paypal.

Orders purchase via Paypal require insurance and full tracking to be purchased by buyers.

If you pay via paypal by echeck, please ensure payment is cleared, if payment canceled, your order / orders will be canceled without notice from us. We will not contact buyer of payment canceled (act of buyer or paypal) if we are not notified by buyer.

Custom listings will be processed via Etsy Direct Checkout only.
Delivery
All items are carefully wrapped and packaged with new recycled material and ship in bubble mailer envelop. Shipped within 1-3 business days.

✉️ USA orders ✉️
- orders shipped by First Class or Priority (if purchased)
- larger orders shipped by Canada Post
- includes tracking
- 5-10 business days,we are not responsible for delays of postal service
- return address is located in Canada (convo us)
- lost packages cannot be refunded without insurance - available and highly suggested - convo us

✉️ Canada orders ✉️
- shipped by Chit Chats courier with full tracking
- 2-8 business days, we are not responsible for delays of postal service
- insurance available and highly suggested

✉️ International orders ✉️
- shipped by Asendia courier
- full tracking to these countries: https://pastebin.com/0ePDGPX2
- 5-22 business days,we are not responsible for delays of postal service
- convo us for Express Mail that includes tracking + insurance
- orders over $150.00 must be upgraded to Tracked Package that provide full tracking to be paid by customer

❗ IMPORTANT ❗
- Buyers are responsible for providing the correct mailing address. We highly suggest you verify your address in English
- Delays that are beyond control:
*Incorrect address in Etsy (we ship to the address on your account)
*Customs delays
*Mother Nature (weather can cause delays)
- buyers are responsible for any and all duty and tax if applicable
- Paypal customers require full tracking - we cannot ship without full tracking. This is Paypal's guidelines to protect buyer and seller.
- Shipping cost includes postage, wrapping material, boxes, bubble wrap, bubble mailer, stationary plus the cost of transporting the parcel to NY for posting.

Orders Paid by echeck will be shipped after echeck is cleared.
Additional policies and FAQs
Out of stock items that are purchased will be refunded. We apologize in advance if this happens, we try to keep everything stocked as much as possible.

We accept return products for refund less shipping and handling. See return policy.

Your reserved or custom listings will be deactivated after 48 hours.

Its is very important that you communicate with us via Etsy and not my personal email address. Since all transactions are done via Etsy, I will answer all convo in Etsy as soon as I can.

We hope to build great business relationships with all our valuable customers, we sincerely hope that your buying experience with TerraFinds in Etsy an excellent one, please feel free to convo me with any questions regarding products and our shop.

We deserve the right to cancel and refund orders that we are not able to service.

Thank you for your business and support.