TheFanartiStudios is taking a short break
Sarah on 01 Aug, 20225 out of 5 stars
Great experience! Asked for some updates and he made them quickly and perfectly!
aubrieb44 on 19 Jul, 20221 out of 5 stars
Purchased this item almost two months ago and still never received it. After reaching out to the seller after the first month of waiting, they were very slow to answering. When they finally responded, they said that they will still send my purchased item. Weeks later I reached back out since they didn't give further information and was told the item was being shipped and tracking would be given. Never received a tracking number. A little over a week after that I reached back out to figure out where the tracking number was and they responded three days later by cancelling the order and saying they can't fulfill the order. The seller should have just said that from the start of this. Not very good customer service or communication. Very disappointing all around.
Chelsey on 30 Jun, 20221 out of 5 stars
I never received this product. Despite multiple attempts to communicate with the seller, my messages were not acknowledged or returned. I am severely disappointed with the lack of communication, customer service, and professionalism of this seller.
David on 21 Jun, 20221 out of 5 stars
Order failed to materialise. Despite multiple attempts to contact the seller, I ended up raising a case with Etsy and receiving a refund.
Sonja on 18 Jun, 20225 out of 5 stars
I love it! Such a wonderful gift. And it is huge. So let's go with "Tea, earl grey, hot."
Gail on 11 Jun, 20225 out of 5 stars
The BEST portrait! What a great job, we all love it!
Sid on 10 Jun, 20225 out of 5 stars
What a GREAT mug !!! As as a fan... its by far...my favorite !!!...... "Picard and Dathon at El-Adrel"... !!!!
Roger on 24 Apr, 20221 out of 5 stars
The seller used to be a brilliant artist, but not now. He kept making serious mistakes and couldn't understand why I was unhappy. Luckily Etsy forced him to give me a full refund. Avoid this guy.
Fanarti responded on 24 Apr, 2022
Roger has been a customer many times & has always been happy with my work. However, on this occasion, he did supply me with a sub-standard photo, which I enhanced for free. I delivered the 1st draft & he requested changes to the eyes & body shape which I did. On delivery of the 2nd draft, he told me to revert the changes back to the original portrait & put the original painting back on to the new body shape. Changes take time & he did not explain that he need the completed portrait by a certain date. So, instead of letting me know he opened a case & requested a refund. I clearly state that I don't issue refunds, however on this occasion I decided I would. Please note that Etsy did not force me into giving a refund. I have never had a 1star review & would hope people can make their own minds up. Regards
Tammie camp on 08 Apr, 20225 out of 5 stars
I love my new cup. Who wouldn't love the marriage of Pooh & Piglet meet Star Trek TNG!
Abdur Rahman on 04 Apr, 20225 out of 5 stars
I have received my image and it absolutely lovely. I will be ordering more from you soon. Definitely recommend everyone to use your service.