TheHappyBearCompany

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Information I Collect:
To fulfil your order, you must provide certain information (which you authorize Etsy to provide to me), such as your name, postal address, payment information, and the details of the product that you are ordering. You may also provide additional personal information by contacting me directly, for a custom order for example.

2. Why I Need Your Information and How I Use It
- As needed to provide my services, such as to fulfil your order, to settle disputes, or to provide customer support;
- If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- As necessary for the purpose of compliance with the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure
- I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- I engage certain trusted third parties to perform functions and provide services to my shop such as postal service providers. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- I may collect, use, retain, and share your information if reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 years.

5. Your Rights
If you reside in certain territories, including the EU, you have rights in regard to your personal information.
- You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like when I am required to store data for legal purposes) I will generally delete your personal information upon request.
- If you reside in the EU and wish to raise a concern about my use of your information, you have the right to do so with your local data protection authority.

6. How to Contact Me
For purposes of EU data protection law, I, Mayra Amaya, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info@happybear.ca.